Cinceria Johnson

• Review and interprets medical information, physicians’ treatment plan, course and outcome to determine the appropriate ICD CM code for diagnoses and procedures
• Assigned codes (ICD-10, CPT & HCPCS) to patients’ reports to most accurately describe each documented diagnosis, surgical procedure and special therapy or procedure care
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
• Resourcefully used various coding books, procedure manuals, and on-line encoders.
• Conducted internal audits to identify areas for improvement in coding accuracy and compliance.
• Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.

.

• Processes customer purchases, performs general cleaning duties, stocks shelves and merchandise displays neatly
• Provides exceptional customer service, assisting customers with their shopping experience
• Provides feedback to management on all products, inventory losses, scanning errors, and general issues
• Participates in taking store inventory counts according to guidelines and monitoring inventory for accuracy.
• Built relationships with customers to encourage repeat business.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Used in-store system to locate inventory and place special orders for customers.
• Prepared merchandise for sales floor by pricing or tagging.
• Managed efficient cash register operations.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Managed returns, exchanges and refunds in accordance with store policy.
• Solved customer challenges by offering relevant products and services.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Generated new sales leads to achieve and exceed monthly sales goals.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Listened to customer needs and desires to identify and recommend optimal products.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Answered customer questions about sizing, accessories, and merchandise care.
• Recommended complementary purchases to customers, increasing revenue.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

• Maintain department event calendar
• Schedule all inpatient/outpatient procedures
• Coordinate Director's appointments, meetings, and conferences
• Order and maintain department supplies
• Process incoming departmental daily mail
• Operate switchboard both in and outbound calls
• Communicate with different departments to establish coordination in administrative work
• Assist visiting physicians and observers with incoming flight, hotel, and car rental and prepare itineraries for applicants
• Assist with the annual Cerebral Palsy Symposium
• Serves as a liaison between BCM Fellowship Coordinator and TCH Pediatric PM&R
• Assist visiting physicians, medical students and residents obtain necessary computer and badge access.
• Supported staff members through timely completion of administrative tasks, increasing overall productivity.
• Performed data entry for targeted reports to facilitate dissemination of knowledge about departmental operations.
• Assisted in the preparation of reports, presentations, and documents for a well-organized and professional image.
• Organized files both physically and electronically, improving document accessibility for all team members.
• Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
• Reviewed invoices for accuracy before submitting them for payment approval, ensuring proper allocation of funds within the department budget constraints.
• Developed and implemented strategies to streamline office operations.
• Managed inventory of office supplies, reducing costs by tracking usage and identifying cost-saving opportunities.
• Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
• Completed daily logs for management review.
• Maintained accurate records and databases, contributing to an organized department environment.
• Increased customer service success rates by quickly resolving issues.
• Performed wide-ranging administrative, financial and service-related functions.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Typed and distributed correspondence to internal and external partners to maintain good communications flow.
• Contributed to budget planning by monitoring expenses and making recommendations for cost reductions where possible.
• Handled travel arrangements for department staff, minimizing disruptions by coordinating itineraries efficiently.
• Monitored inventory of departmental supplies and replenished items to enable normal operations.
• Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
• Served as corporate liaison for finance, IT, and marketing departments.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Streamlined office processes by implementing efficient organizational systems and procedures.
• Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
• Volunteered to help with special projects of varying degrees of complexity.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Coordinated meetings and events, ensuring smooth logistics and maximum attendance.
• Collaborated with other departments to facilitate cross-functional projects for improved results.
• Delivered regular updates on department progress through well-prepared presentations and reports, keeping higher-ups informed of ongoing activities.
• Proofread and edited documents for accuracy and grammar.
• Excellent communication skills, both verbal and written.
• Paid attention to detail while completing assignments.
• Worked well in a team setting, providing support and guidance.
• Gained extensive knowledge in data entry, analysis and reporting.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Provided professional services and support in a dynamic work environment.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Insured eligibility for care and contact appropriate staff member for verification
• Scheduled appointments and provided information regarding health insurance policies to patients
• Maintained a high level of customer service for all patients
• Efficiently posted daily charges, payments, and adjustments into the database system
• Reconciled cash and non-cash transactions, and used critical thinking skills to resolve all issues
• Balanced end-of-day revenue and completed transaction reconciliation
• Explained education material to patients regarding the PROSE treatment
• Coordinated visits with physicians
• Accepted a high volume of warm incoming and transferring calls
• Communicated appropriately and clearly with staff, patients, and family members.
• Built and managed relationships with key clients and partners to drive growth.
• Paid attention to detail while completing assignments.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Excellent communication skills, both verbal and written.
• Developed strong communication and organizational skills through working on group projects.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Maintained current understanding of market conditions, compliance standards and best practices.
• Assisted with staff training to enforce quality, safety and sanitation guidelines.
• Devised and implemented strategies to optimize digital marketing campaigns.
• Listened and responded to customer requests and forwarded necessary information to superiors.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Followed all company policies and procedures to deliver quality work.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Greeted visitors, ascertained the purpose of visit, and directed them to the appropriate staff member
• Identified, researched, and resolved all issues potentially leading to collection issues
• Ensured appropriate ICD-9-CM, CPT, and HCPCS was assigned prior to claim submission
• Contacted insurance companies on unpaid account receivables of 90 days or greater
• Trained all new Patient Account Representative I
• Streamlined processes and recommended ways to increase productivity and efficiency
• Worked alongside management to determine departmental needs
• Participated in all meetings for professional development provide recommendations for process improvement
• Processed order fulfillment in SAP for departmental supplies.