Cinchrea Little
Quitman,GA
Summary
Results-driven professional with 10+ years of experience in training and development, customer service, operations and administrative support, proven to enhance team efficiency, streamline operations, and improve customer satisfaction through the design of comprehensive programs and administrative processes. Motivated and goal-oriented professional with strong analytical abilities in gathering critical information within the areas of operations, communication, coordination, billing and customer service. Strong ability to manage multiple projects simultaneously. Proficiently train and develop personnel, and expertly manage daily operations on a corporate level. Establish and maintain strong relationships with outside agencies to ensure seamless transitions during operations. Possess sensitivity, diplomacy, and tact. Analyze organizational requirements and propose effective recommendations to senior leadership. Draft correspondence and training course materials, and deliver broad range of training to all levels of staff. Experience in complex environments and in the enforcement of effective policies and procedures. Proficient in Windows-based Microsoft Office (Word, Excel, Outlook, Power Point) and proprietary applications. Willing to relocate to: Saint Petersburg, FL - Tampa, FL - Largo, FL
Overview
13
13
years of professional experience
Work History
Customer Service Representative
COMFORT INN SUITES-Saint Petersburg, FL
07.2024 - Current
- Serve as customer service representative assisting visitors by greeting, welcoming, and directing them appropriately. Inform relevant employees when visitors arrive. Monitor security and telecommunications systems. Answer approximately 30 or more visitors’ questions, calls, and emails, while also providing them with relevant information. Maintain visitor, employee, and department directories and logs. Follow security procedures, such as monitoring the logbook and issuing visitor badges. Organize the reception area while complying with office procedures, rules, and regulations. Streamline meetings, schedules, and travel accommodations and prioritize tasks, allowing senior staff to increase company revenue. Utilize a daily master list of inventory and expenses using a spreadsheet to log usage and quantity to help prevent shortages, control cost, and maintain operational efficiency. Sign for deliveries and ensure all mail and packages are distributed accordingly.
Healthcare Assistant
PRECIOUS ONE INC-Quitman, GA
01.2023 - 06.2024
- Served as a healthcare assistant with daily duties as follows: assisted with daily living activities such as eating, showering and using the restroom. Utilizing the proper equipment to move and assist patients when necessary. Help declutter the patient home or room to reduce risk of fall. Obtain patient vital signs such as blood pressure and temperature. Talking to patients and reassuring them as well as actively listening. Participating in meetings with other healthcare professionals. Assisting nurses and other staff when needed. Adhering to professional standards. Delivering reports to Case Managers and reviewing any important changes in the patient's condition.
Customer Service Representative (Remote)
MUTUAL OF OMAHA-Omaha, NE
01.2022 - 01.2023
- Served as a customer service representative providing technical guidance for assigned programs. Established proof of loss by studying documentation and assembling additional information from outside sources.
- Documented specific claims by completing and recording forms, reports, logs, and records. Analyzed insurance claims to prevent fraud. Prepared reports by collecting, analyzing, and summarizing information. Researched the stipulations of the insurance policy. Communicated with the client and internal insurance stakeholders. Processed the claim once the payout has been determined. Contacted insurance companies to verify insurance. Processed ABA authorizations by phone. Clarified all billing relating actions.
Receptionist
VALDOSTA ORTHOPEDIC-Valdosta, GA
06.2019 - 01.2022
- Provided expert and authoritative staff consultative services to managers and program specialists on the full range of program issues. Served as first point of contact to visitors by greeting, welcoming, answering phones, directing them appropriately, managing administrative tasks such as filling, and managing correspondence. Informed relevant employees when visitors arrived. Monitored security and telecommunications systems. Answered visitors’ questions, calls, and emails, and provided them with the relevant information.
- Maintained visitor, employee, and department directories and logs. Followed security procedures, such as monitoring the logbook and issuing visitor badges. Organized the reception area while complying with office procedures, rules, and regulations. Arranged meetings, schedules, and travel accommodations for senior staff.
- Created a master list of inventory and expenses using a spreadsheet to log usage and quantity to help prevent shortages, control cost, and maintain operational efficiency. Signed for deliveries and ensure all mail and packages are distributed accordingly.
Patient Benefit Specialist
BARNES HEALTHCARE SERVICES-Valdosta, GA
12.2016 - 06.2019
- Served as a patient benefits specialist by administering and managing employee benefits programs. Conducted employee benefits meetings, including new hire orientations, benefit fairs, and staff meetings. Oversaw all employee benefit programs such as medical, disability, retirement, and other supplement benefits the company had to offer. Assisted employees in resolving all benefit-related issues in an effective and timely manner. Ensured employees were always kept up-to-date and educated on all available benefits and wellness programs. Assisted with the organization of company initiatives associated with wellness, including events and employee recognition programs. Maintained a well-informed knowledge of the company benefit campaigns, vendor relationships, and enrollment processes. Completed and conducted benefit industry surveys.
Customer Service Representative
AMERICAN HOME PATIENT/ LINCARE-Valdosta, GA
09.2012 - 12.2016
- Served as a customer service representative providing technical guidance for assigned programs. Established proof of loss by studying documentation and assembling additional information from outside sources.
- Documented specific claims by completing and recording forms, reports, logs, and records. Analyzed insurance claims to prevent fraud. Prepared reports by collecting, analyzing, and summarizing information. Researched the stipulations of the insurance policy. Communicated with the client and internal insurance stakeholders.
- Processed the claim once the payout has been determined. Verified insurance information.
Education
High School Diploma -
Harden County High School
05.2011
Skills
- Collaboration
- Policies & Procedures
- Monitor/Analyze Data & Reports
- Operations Management
- Customer Service
- Creative Thinking
- Credentialing
- Project Management
Timeline
Customer Service Representative
COMFORT INN SUITES-Saint Petersburg, FL
07.2024 - Current
Healthcare Assistant
PRECIOUS ONE INC-Quitman, GA
01.2023 - 06.2024
Customer Service Representative (Remote)
MUTUAL OF OMAHA-Omaha, NE
01.2022 - 01.2023
Receptionist
VALDOSTA ORTHOPEDIC-Valdosta, GA
06.2019 - 01.2022
Patient Benefit Specialist
BARNES HEALTHCARE SERVICES-Valdosta, GA
12.2016 - 06.2019
Customer Service Representative
AMERICAN HOME PATIENT/ LINCARE-Valdosta, GA
09.2012 - 12.2016
High School Diploma -
Harden County High School
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