Cinci Sharp
Austin
Summary
Accomplished Administrator Assistant at Call Me Janitorial Services, adept in front office operations and customer engagement, significantly enhanced client relations. Leveraged professional communication and problem-solving skills to streamline processes, achieving a notable increase in efficiency. Demonstrated leadership in mentoring teams, ensuring seamless integration and operational excellence.
Overview
16
16
years of professional experience
Work History
Administrator Assistant
Call Me Janitorial Services
09.2017 - Current
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Managed confidential information with discretion, ensuring the privacy of sensitive documents.
- Managed incoming mail and correspondence, distributing items as necessary while maintaining confidentiality of sensitive materials.
- Maintained a professional office environment, ensuring cleanliness and proper organization of supplies.
- Composed, edited and prepared correspondence and other department documents.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Calculated hours and submitted payroll to achieve timely distribution of funds for Number-person team.
- Screened phone calls to take messages and route calls to appropriate personnel.
- Developed positive relationships with clients through excellent customer service skills during phone calls or face-to-face interactions.
- Collaborated with colleagues on creating presentations for meetings resulting in clear communication of ideas.
Shift Manger
Taco Bell
05.2009 - 03.2010
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Office Manager
Tobias Enterprise
02.2012 - 01.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email .
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Assistant Manager
Taco Cabana
06.2010 - 01.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Education
High School Diploma -
American Youth Works
Austin, TX05.2010
Skills
- Front office operations
- Customer engagement
- Verbal communication
- File organization
- Scheduling appointments
- Calendar management
- Transaction processing
- Proofreading documents
- Customer service
- Problem-solving
- Critical thinking
- Dedicated team player
- Professional communication
- Professional and mature
- Appointment scheduling
- Scheduling
Bilingual
English
Spanish
Languages
Spanish
Full Professional
Timeline
Administrator Assistant
Call Me Janitorial Services
09.2017 - Current
Office Manager
Tobias Enterprise
02.2012 - 01.2017
Assistant Manager
Taco Cabana
06.2010 - 01.2012
Shift Manger
Taco Bell
05.2009 - 03.2010
High School Diploma -
American Youth Works
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