Summary
Overview
Work History
Education
Skills
Timeline
Cinda Davis

Cinda Davis

Belgrade,Montana

Summary

At Western CPE, as a Customer Service Manager, I spearheaded initiatives that significantly enhanced customer satisfaction and loyalty, leveraging my expertise in CRM and exceptional interpersonal communication. By implementing strategic problem-solving and quality assurance measures, I successfully reduced customer complaints, fostering a culture of excellence and teamwork within the service team.

Overview

18
18
years of professional experience

Work History

Customer Service Manager

Western CPE
10.2001 - 06.2019
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Kept accurate records to document customer service actions and discussions.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.

Meeting Event Planner

Western CPE
Bozeman, Montana
2013 - 2018
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.

Education

Bachelor of Arts - Journalism

The University of Montana, Missoula, MT
05.1998
  • Dean's List 1998
  • Ronald E. Miller Scholarship Recipient
  • Donald Kinney Scholarship Recipient
  • Extracurricular Activities: KBGA News Director


Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Customer Relations
  • Adherence to high customer service standards
  • Exceptional interpersonal communication
  • Complaint resolution
  • Conflict resolution techniques
  • Customer Relationship Management (CRM)
  • Quality Assurance

Timeline

Meeting Event Planner - Western CPE
2013 - 2018
Customer Service Manager - Western CPE
10.2001 - 06.2019
The University of Montana - Bachelor of Arts, Journalism

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Cinda Davis