Cinda Sauceda

Shift Leader

Wendys Fast Food

03.2008 - 05.2011

Supervised team operations to ensure efficient workflow and adherence to safety protocols.
Trained new staff on operational procedures and best practices for enhanced performance.
Implemented process improvements that increased productivity and reduced downtime.
Coordinated shift schedules to optimize staffing levels based on peak business demands.
Monitored inventory levels, facilitating timely orders and minimizing stock shortages.
Resolved customer inquiries and complaints promptly to maintain high satisfaction rates.
Conducted regular performance evaluations, providing constructive feedback for employee development.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Implemented system for tracking employee performance, identifying areas for improvement.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Devised and implemented processes and procedures to streamline operations.