Cynthia Adams
Cedar Creek,TX
Summary
Over 25 years of experience in office environment and retail with broad background in accounts receivable, accounts payable, human resources and payroll administration.
Overview
22
22
years of professional experience
Work History
Service Department Lead
Home Depot
Bastrop, TX
11.2023 - Current
- Oversee the operations of the Customer Service Desk in the absence of the Customer Service Desk Supervisor
- Assist in the supervision and training of Customer Service Associates, Customer Service Greeters, and Order Fulfillment Associates.
- Answer and respond to customer phone calls and inquiries quickly, accurately and professionally
- Resolve customer complaints or involve the appropriate manager to ensure customer satisfaction
- Assist in picking/staging, releasing customer orders, answering customer questions (in person or via the telephone) for Special Orders, Installs, Deliveries, Will calls (Regular Merchandise, Special Order, Buy Online Pick Up In Store (BOPIS), Buy Online Ship to Store (BOSS) and Store to Store Pickup (Store to Store)) and Measure orders
- Manage End to End Order Fulfillment
- Review and analyze Customer Service Desk to ensure all orders are being handled in a way that does not create shrink or excess markdowns.
- Ensure preparedness for inventory
- Follow up on Special Services, BOSS, BOPIS and Store to Store Will Calls ensuring customer product pick up in a timely manner or returned to stock upon cancellation
- Take orders and make any order corrections in the computer, in person or over the phone
Emerging Store Manager
Walgreens Boots Alliance
Austin, TX
6 2019 - 11.2022
- Supports Store Manager with the overall operation of the store to achieve company deliverables; Works alternate schedule with the Store Manager with minimal overlap; Assumes responsibilities of all store activities in the absence of the Store Manager. Ensures proper merchandising, protection of store assets, and improves store sales and profitability.
- Independently analyzes financial and performance data; creates action plans to support achievement of business deliverables.
- Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Supervises the operation of the store and team members, including assigning daily activities, delegating tasks to team members, opening/closing/changing shifts, approving time records, time off and managing other scheduling conflicts to ensure proper team member coverage.
- Collaborates with external partners to drive the future of their Walgreen store. Identifies ways to support external partnerships and services as a resource for Pharmacy Operations Manager in seeking community outreach opportunities.
- Supports Store Manager in leveraging data, analysis, and team member input to make fact-based decisions, follow-up, and monitor impact.
- Supervises the control of the store cash management including but not limited to register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping.
- Supervises front end and pharmacy inventory, completing resets/revisions and price changes; analyzes front end and pharmacy inventory trends to create corrective action plans; trains/coaches team members to follow inventory standard operating procedures.
- Ensures execution of operational feedback from the Store Manager and District Manager through delegation and supervision of team members.
- Ensures that store interior and exterior are clean and presentable; manages repair and maintenance; responds to emergencies.
- Ensures team members have a working knowledge of all computer and technology systems and software.
- Provides for the safety and well-being of team members; effectively utilizes the Security Operations Center.
- Complies with all company policies and procedures, manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including sale of alcohol, tobacco, fresh food, and pharmacy products.
- Completes special assignments and other tasks as assigned.
- Successfully completed Store Manager learning and development program
Cashier
Bed Bath & Beyond
Round Rock, TX
01.2018 - 04.2018
- Operated cash register, collected payments and provided accurate change.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Monitored sales events, added new merchandise and rang up purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Assisted manager with completing end-of-day counts and securing funds to prevent loss or theft.
- Promoted specific item options to drive sales and achieve add-on purchases.
Payroll Manager
YMCA of Greater Williamson County
Round Rock, TX
08.2002 - 01.2018
- Managed payroll for over 1000 hourly and salaried employees.
- W2 processing.
- Payroll tax filing quarterly and yearly 941.
- Texas Workforce Commission quarterly filing.
- Process National YMCA Retirement Benefits invoice and entering monthly payments into the various General Ledger accounts.
- Assisted in implementing PAYCOM payroll program which decreased payroll errors 95% in 2015.
- Worked with HR staff to accurately track and update paid time off.
- Managed payroll for employees at 35 different locations.
- Updated and reconciled retirement, tax and health care accounts.
- Kept operations in compliance with requirements by applying knowledge of applicable regulations, legal statutes and tax code information.
- Assisted with audits by preparing accounts and providing information.
- Responded to requests for information as company expert on payroll operations.
- Increased employee satisfaction by 100% by accurately handling payroll help desk and answering questions regarding correct and accurate payroll time entry.
- Classified, sorted and filed correspondence, articles, records and other documents to maintain organized filing system.
- Tracked and applied tax liens, child support and other types of wage garnishments to paychecks.
- Prepared reports by compiling summaries of nontaxable wages, disability, leave, deductions, taxes and earnings.
- Determined payroll liabilities by calculating employee federal and state income, social security taxes and employer's social security, unemployment and workers compensation payments.
- Constructed leave pay schedules, processed payroll garnishments and worked closely with CFO to pay out bonuses, severances, service awards and special payments.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Produced and filed payroll reports Bi-Weekly.
Skills
- Record-keeping
- Internal controls
- Analytical skills
- Independent worker
- Attention to detail
- Exceptionally organized
- Training and mentoring
- Brand management
- Customer service
- Team building
- Supervision
- People skills
- Issue and conflict resolution
- Team management
Work History
- Payroll Tax Specialist 10,000+ employee base - Walt Disney Company/Studio － Burbank, California
- Cashier Clerk - NBC Studios － Burbank, California
- Senior Customer Service Representative/Branch Specialist - Bank of America － Granada Hills, California
- Travel Auditor/Accountant II - State of Texas Protective and Regulatory Service － Austin, Texas
Timeline
Service Department Lead
Home Depot
11.2023 - Current
Cashier
Bed Bath & Beyond
01.2018 - 04.2018
Payroll Manager
YMCA of Greater Williamson County
08.2002 - 01.2018
Emerging Store Manager
Walgreens Boots Alliance
6 2019 - 11.2022
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