TRANSFERABLE SKILL SETS Demonstrate track record of success assisting customers Manage stressful situations while effectively problem solving Prioritize and complete multiple tasks in a timely manner within fast paced results driven environment Relate, empathize, and build rapport quickly with external customers Emphasize strong communication, interpersonal relationships, and good listening Competent field worker skilled in effectively promoting products and services in door-to-door or one-on-one sales environment. Knowledgeable about business processes, paperwork requirements and strategies for maximizing success.
Hi, I’m
Cindee Gutierrez
Chandler,AZ
Summary
Overview
20
years of professional experience
Work History
Yokosuka Naval Base
Job overview
- Yokohma, Japan Military Exchange Base
Lumen Technologies
Field Sales Account Manager
01.2022 - 04.2023
Job overview
- Used client and category insights to prospect for new revenue opportunities.
- Worked on business development strategies to generate business and strengthen client's position in marketplace.
- Created custom solutions-driven campaigns to meet client needs across multiple media platforms.
- Sought opportunities to expand relationships with key clients by taking active role in understanding business needs and competitive landscape.
- Leveraged team of pre- and post-sale professionals to drive sales volume and better serve more customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
La Machine Consulting, LLC
Canvasser
01.2009 - 11.2022
Job overview
- Followed schedule to meet campaign needs
- Worked independently
- Traveled to specific businesses to put up campaign signs
- Executed extensive door to door canvassing to find recruits
- Filled position for events effectively communicating campaign message and answered questions
Vote Blue
Canvasser
01.2006 - 08.2022
Job overview
- Explained survey objectives and procedures to interviewers and interpreted survey questions to help interviewer comprehension
- Collected and analyzed data: studying previous records, tallying number of outpatients entering each day and week
- Participate in federal, state and local population survey as census enumerator
FLS Connect/ Fundraising Campaign Canvassing
Customer Service
01.2003 - 05.2022
Job overview
- Contacted individuals by telephone for home, business, and field location, as well as mail in and in person interviews
- Explained survey objectives and asked for campaign donations
Cindee L. Gutierrez, Senator Mark Kelly
Canvasser
11.2021 - 02.2022
Job overview
- Canvassed door to door and asked for signatures on petitions
- Collected and analyzed data and studied records
- Posted campaign signs at businesses and explained survey objectives and procedures for interviewers and interpreted the information
- Traveled to locations specified on map
- Worked independently navigating minVan apps
- Met with supervisor about completed assignments & discussed progress
Amazon Flex
Delivery Driver
01.2003 - 01.2021
Job overview
- Provided support for Amazon: shipping & receiving and tracking packages
- Followed route information accurately
- Maintained & entered all tracking information between Amazon sellers and customers
- Organized, tracked, and maintained accurate records of mileage and shift times
Estee Lauder
Beauty Consultant
02.2012 - 05.2019
Job overview
- Lancome, Sheseido, Becca, and Smashbox
- Determined customer needs based on personal preferences demonstrating knowledge of store products
- Upsold additional merchandise to compliment customer selections
- Promoted beauty products: Smashbox, Estee Lauder, and Origins
- Perform inventory and check discontinued products
- Do make over to the clients and demonstrate how to use the proper make up or skincare products the need to their skin type
Onsenryokan - Shinjuku
Housekeeper
01.2014 - 01.2015
Job overview
- Answered guest requests promptly, as well as from other departments and carried out requests in timely manner
- Replaced used amenities and provided clean linens and cloths
- Maintained quality standards and expectations at all times
- Loaded cart with supplies and moved to required areas following all protocols
Terra Co.LTD Company
Costumer Service Calll Center Specialist
01.2010 - 02.2012
Job overview
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Nttdocomo - Shinjuku
Cook
08.2008 - 10.2010
Job overview
- Set up cook stations and stocked with necessary prep supplies
- Prepared food line by cutting, mixing, chopping, and making sauces
- Maintained cleanliness & hygiene standards creating and following restaurant cleaning checklist complied with food safety and sanitation regulations
- Worked with team members by communicating effectively to ensure accuracy of food orders
Education
Pima Community College
IT Support Technician Certification Program
University Overview
University of Maryland
Bachelor of Science from Criminology, Forensic Investigator Minor
University Overview
North Davao College
Diploma
University Overview
Skills
- Utilize Computer:
- Microsoft Word, Internet, Email, and Zoom
- GPS Usage
- Survey Taking
- Subject Interviewing
- Opinion Taking
Tagalog, Japanese, Cebuano
Tagalog, Japanese, Cebuano
I Can speak fluently and write those language
Timeline
Field Sales Account Manager
Lumen Technologies
01.2022 - 04.2023
Canvasser
Cindee L. Gutierrez, Senator Mark Kelly
11.2021 - 02.2022
Housekeeper
Onsenryokan - Shinjuku
01.2014 - 01.2015
Beauty Consultant
Estee Lauder
02.2012 - 05.2019
Costumer Service Calll Center Specialist
Terra Co.LTD Company
01.2010 - 02.2012
Canvasser
La Machine Consulting, LLC
01.2009 - 11.2022
Cook
Nttdocomo - Shinjuku
08.2008 - 10.2010
Canvasser
Vote Blue
01.2006 - 08.2022
Customer Service
FLS Connect/ Fundraising Campaign Canvassing
01.2003 - 05.2022
Delivery Driver
Amazon Flex
01.2003 - 01.2021
Yokosuka Naval Base
Pima Community College
IT Support Technician Certification Program
University of Maryland
Bachelor of Science from Criminology, Forensic Investigator Minor
North Davao College
Diploma
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