Lucia Van Dijk
Rochester,MN
Summary
A dedicated service professional with over 6 years in office settings and 8 years in fast-paced restaurants, known for reliability, flexibility, and proactive problem-solving, adept at building strong patient relationships, delivering exceptional service, and fostering a welcoming, team-oriented environment to enhance patient satisfaction.
Overview
6
6
years of professional experience
Work History
Patient Appointment Services Specialist
Mayo Clinic
01.2022 - Current
- Company Overview: A results-driven professional at Mayo Clinic, enhancing patient experience through accurate scheduling, data management, and team training, handling over 50 inquiries per shift to improve patient satisfaction
- Executed excellent customer service and communication skills by verifying and collecting appropriate information, scheduling, registering, and recording patient data expediently and accurately
- Handled 50+ electronic and telephone inquiries per shift to address customer needs
- Increased customer satisfaction by resolving scheduling issues for Mayo Clinic patients with complex scheduling restrictions
- Responsible for training employees in new programs and procedures that help increase department efficiencies
- A results-driven professional at Mayo Clinic, enhancing patient experience through accurate scheduling, data management, and team training, handling over 50 inquiries per shift to improve patient satisfaction
Tanning Consultant & Assistant Salon Director
SunTan City
09.2022 - 06.2023
- Successfully completed an intensive management training program, strengthened client relationships, and boosted store performance by implementing cleaning policies, selling memberships, and collaboratively improving key metrics with the team
- Completed an intensive 3 month management training program
- Updated and enforced the regular and deep cleaning policy
- Looked at metrics for the store and how to improve the stores overall numbers with the team
Beauty Advisor
Sephora
08.2021 - 09.2022
- Skilled beauty consultant with a track record of enhancing customer satisfaction at Sephora by expertly assessing skin types and style preferences, recommending tailored products, and demonstrating application techniques, while staying current with the latest product lines and trends
- Determined customers’ skin types, concerns, and style preferences and recommended products that fit their needs, tastes, and budget while demonstrating how the products worked
- Greeted customers entering Sephora and helped them find the products that best suit their skin and hair
- Promoted products and brands according to the customers’ personal style
- Stayed up to date with new ranges of products, fragrances, and color ranges
Beauty Consultant | Beauty Advisor
Target
04.2020 - 08.2021
- Dedicated beauty consultant known for delivering personalized product recommendations and engaging shopping experiences through expert knowledge, product sampling, and meticulous organization, enhancing customer satisfaction and driving sales
- Provides personalized beauty product and regimen recommendations through guest engagement, product training, sampling events, and actively selling
- Creates an inviting shopping environment by ensuring products are organized, in stock, and signed correctly
Administrator
Van Dijk Consultants
12.2019 - 11.2020
- Successfully boosted engagement through targeted social media strategies while efficiently managing accounts receivables and performing accurate bank reconciliations
- Developed social media strategies to increase engagement
- Accounts receivables and bank reconciliation
Administrator
Ideal Energy
05.2019 - 05.2020
- Consistently delivered attentive, courteous service, enhancing customer satisfaction by promptly greeting customers, addressing their questions, and ensuring a positive experience
- Provided customers with attentive service
- Ensured high customer satisfaction through greeting customers and assisting with questions
- Provided fast and courteous services to patrons
Skills
- Professionalism
- Attention to Detail
- Computer Skills
- Attention to detail
- Ability to use positive language
- People-oriented
- Workflow Management
- Strong Work Ethic
- Excellent Communication
- Multitasking and Organization
- Listening Skills
Timeline
Tanning Consultant & Assistant Salon Director
SunTan City
09.2022 - 06.2023
Patient Appointment Services Specialist
Mayo Clinic
01.2022 - Current
Beauty Advisor
Sephora
08.2021 - 09.2022
Beauty Consultant | Beauty Advisor
Target
04.2020 - 08.2021
Administrator
Van Dijk Consultants
12.2019 - 11.2020
Administrator
Ideal Energy
05.2019 - 05.2020
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