Hi, I’m
Cindeerial Climes
Atlanta,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
22
years of professional experience
Work History
Chick-fil-A Camp Creek FSRAtlanta, GA
Director of Operations
09.2013 - Current
Job overview
- Maintained budgeting documents for accurate tracking of expenses.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Developed and implemented operational strategies to maximize efficiency, reduce costs, and improve customer satisfaction.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Worked with management team to develop operational goals aligned with business strategy.
- Established operational guidelines and identified opportunities for improvement.
- Provided leadership and guidance to subordinate managers and supervisors.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed training programs for new employees as well as existing staff members.
Chic-Fil-A Cleveland Avenue FSREastpoint, GA
General Manager
05.2005 - 08.2012
Job overview
- Ensured compliance with local health department regulations regarding food safety standards.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Mrs. Winner's Chicken & BiscuitsAtlanta, Georgia
Assistant Manager
08.2002 - 04.2005
Job overview
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Education
Booker T Washington High School, Atlanta, GA
High School Diploma
05-2002
Skills
- Leadership and Team Training
- Strategic planning and execution
- Cost Control
- Effective Communication
- P&L Administration
- Inventory Tracking and Management
- Multitasking
- Adaptability and Flexibility
- Payroll Administration and Timekeeping
- Excellent Customer Service
Timeline
Director of Operations
Chick-fil-A Camp Creek FSR
09.2013 - Current
General Manager
Chic-Fil-A Cleveland Avenue FSR
05.2005 - 08.2012
Assistant Manager
Mrs. Winner's Chicken & Biscuits
08.2002 - 04.2005
Booker T Washington High School
High School Diploma
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