Cindi Challender
Dimondale,MI
Summary
Seasoned Senior Pharmacy Technician with background in both retail and hospital pharmacy settings. Known for strong knowledge of pharmacology, pharmaceutical calculations, and drug inventory management. Demonstrated skills in customer service, team collaboration, and maintaining efficient operations within high-volume environments. Previous roles showcased ability to train junior personnel effectively, improve workflow processes, and contribute significantly to patient care initiatives.
Overview
31
31
years of professional experience
Work History
Senior Pharmacy Technician
Rite-Aid Pharmacy
Holt, Michigan
06.1993 - Current
- Audited medication storage areas regularly for expired products or other out-of-date items.
- Monitored drug therapy regimens for appropriateness, safety, effectiveness, cost-effectiveness, and adherence to established protocols.
- Reconciled automated dispensing cabinets at least weekly in order to verify accuracy of inventory records.
- Provided information to pharmacists for medication orders and prescription refills.
- Processed third-party insurance claims for reimbursement of medications.
- Resolved discrepancies between invoices and purchase orders for pharmacy purchases.
- Participated in continuing education programs in order to stay abreast of current industry standards.
- Maintained and updated patient profiles, including allergies, medications and lab results.
- Ensured compliance with state and federal regulations related to pharmacy operations.
- Trained new technicians on proper procedures for compounding and dispensing drugs.
- Organized workflow within the pharmacy department by assigning tasks appropriately among staff members.
- Managed customer service inquiries from patients regarding their medications or billing issues.
- Established and updated patient profiles, medications and insurance details.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Trained new technicians in pharmacy procedures and customer service.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Processed insurance claims and resolved issues with coverage and payment.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Developed and maintained positive relationships with patients and healthcare providers.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Answered telephones to respond to questions or requests.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Entered prescription information into computer databases.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
Education
High School Diploma -
Holt High School
Holt, Michigan06-1982
Skills
- Insurance Verification
- Cost-control strategies
- HIPAA Compliance
- Drug Inventory Control
- Insurance Billing
- Medication Dispensing
- Troubleshooting malfunctioning equipment
- Point of sale systems proficiency
- Problem-solving skills
- Team Collaboration
- Regulatory Compliance
- Quality assurance and control
- FDA compliance
- Pharmacy operations
- Workflow Optimization
Timeline
Senior Pharmacy Technician
Rite-Aid Pharmacy
06.1993 - Current
High School Diploma -
Holt High School
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