Cindi Elsea
Sweet Springs,MO
Summary
Dynamic and results-oriented professional with extensive experience at Harry S Truman VA Hospital, excelling in customer service and data analysis. Demonstrated ability to streamline operations, enhancing program efficiency and patient care. Proven track record in fostering strong relationships and delivering innovative solutions, significantly contributing to organizational success.
Highly skilled administrative professional with strong background in supporting program operations. Adept at managing multiple tasks, ensuring effective communication, and maintaining organization. Known for fostering collaborative team environments and driving results. Possesses excellent skills in scheduling, data management, and problem-solving, offering reliability and adaptability to meet evolving needs.
Professional support specialist prepared for this role with strong foundation in administrative and operational assistance. Proven expertise in streamlining processes and facilitating effective communication across teams. Focused on collaborative efforts and adapting to changing requirements, ensuring consistent and reliable results.
Program Support Assistant assisting supervisory teams, including clerical requests, data analysis and report production. Enjoyed creating clear communications for staff members and program participants.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Program Support Assistant
Harry S Truman VA Hospital
01.2022 - Current
- Performed clerical organization, answered phones and filed documentation for program manager.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Provided exceptional customer service when responding to inquiries from internal/external stakeholders regarding the program''s offerings or policies.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Efficiently managed multiple competing priorities under tight deadlines by utilizing strong organizational skills and attention to detail.
- Assisted in gathering of program data to compose thorough monthly reports.
- Provided general program information and assistance.
- Served as a liaison between the program team and other departments, fostering strong working relationships and ensuring clear communication channels.
- Actively participated in training sessions to enhance professional skills that positively impacted job performance.
- Collaborated with cross-functional teams to address program challenges, fostering a culture of teamwork and problemsolving.
- Provided comprehensive administrative support for program management, contributing to its overall success.
- Streamlined data collection processes for performance metrics analysis, enabling more informed decision-making on continuous improvement efforts.
- Analyzed program information to present innovative solutions to program supervisors.
Advanced Medical Support Assistant
Harry S Truman VA Hospital
06.2014 - 01.2022
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Mailed patient appointment letters.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Verified and updated clinical records.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Streamlined front desk operations for improved workflow and reduced wait times.
- Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
- Contributed to higher patient retention rates by consistently delivering compassionate care during check-in/check-out processes.
- Maintained and obtained medical records.
Certified Pharmacy Technician
Harry S Truman VA Hospital
07.2007 - 06.2014
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
High School Diploma -
Centralia High School
Centralia, MO05-2003
Skills
- Customer service
- Office administration
- Report preparation
- Analytical research
- Program files maintenance
- Data analysis
- Appointment scheduling
- Scheduling management
- Excel spreadsheets
- Administrative support
- Calendar management
- Strong problem solver
Certification
Certified Coding Associates
Languages
English
Full Professional
Timeline
Program Support Assistant
Harry S Truman VA Hospital
01.2022 - Current
Advanced Medical Support Assistant
Harry S Truman VA Hospital
06.2014 - 01.2022
Certified Pharmacy Technician
Harry S Truman VA Hospital
07.2007 - 06.2014
Certified Coding Associates
High School Diploma -
Centralia High School
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