Cindi Faas
Edison,NJ
Summary
Proven leader and adept communicator, I excelled at Schweiger Dermatology Group by enhancing patient satisfaction, and streamlining operations. My expertise in documentation management and exceptional customer service significantly boosted team productivity. Skilled in maintaining confidentiality and office organization, I consistently deliver results that exceed employer expectations.
Overview
17
17
years of professional experience
Work History
Office Lead/Medical Assistant
Schweiger Dermatology Group
10.2021 - Current
- Demonstrated strong leadership skills by training new staff members on proper procedures and etiquette for dealing with patients
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Managed financial transactions accurately, balancing cash drawers daily to prevent discrepancies or errors in accounting records.
- Handled sensitive client information discretely, adhering to strict confidentiality protocols at all times.
- Improved patient satisfaction by addressing concerns promptly and professionally, resulting in positive feedback from clients.
- Maintained detailed records of inventory levels in order to prevent shortages and ensure a well-stocked front office environment.
- Collaborated with management to identify areas for improvement, leading to increased overall productivity within the team.
- Screened and transferred incoming calls, took down messages, and transmitted information and document to correct team
- Collect patient and client documents and information upon referral.
- Assisted with the recruitment and hiring process for new front office employees, selecting candidates who demonstrated strong customer service skills and a commitment to excellence.
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
- Performed routine follow-up calls to track patient progress post-treatment, contributing to improved recovery rates.
- Provided support during skin surgeries, ensuring optimal results and minimizing complications.
- Collaborated with other healthcare professionals to develop comprehensive care plans, optimizing patient outcomes.
- Maintained strict sterilization protocols for all instruments and surfaces, ensuring a safe environment for both patients and staff members.
- Conducted initial consultations for new patients, gathering pertinent medical history information for accurate diagnoses.
- Prepared examination rooms with necessary equipment and supplies, creating a comfortable environment for patients.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Interm Office Manager
Schweiger Dermatology Group
10.2021 - 06.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Helped with the Intergration from TDG to SDG
Office Lead
The Dermatology Group
02.2016 - 10.2021
- Demonstrated strong leadership skills by mentoring junior staff members on proper procedures and etiquette for dealing with customers.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
Medical Front Office Receptionist/Medical Assistant
The Princeton Center For Dermatology
02.2008 - 10.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
Education
Associate of Science - Medical Assistant
Hudson Valley Community College
Troy, NY12.1997
Skills
- Exceptional communication
- Staff Training and Development
- Appointment Scheduling
- Documentation Management
- Customer Service
- Maintaining confidentiality
- Opening and closing offices
- Office Organization
- Scheduling appointments
- Insurance Verification
- Office supplies inventory management
- Teamwork and Collaboration
Timeline
Office Lead/Medical Assistant
Schweiger Dermatology Group
10.2021 - Current
Interm Office Manager
Schweiger Dermatology Group
10.2021 - 06.2022
Office Lead
The Dermatology Group
02.2016 - 10.2021
Medical Front Office Receptionist/Medical Assistant
The Princeton Center For Dermatology
02.2008 - 10.2016
Associate of Science - Medical Assistant
Hudson Valley Community College
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