Cindi Gilmour

Administrative Assistant

Surgical Associates of Neenah

Neenah, Wisconsin

05.2024 - Current

Maintained accurate patient records using electronic health record systems.
Coordinated communication between patients and medical staff efficiently.
Greeted patients and managed appointment scheduling for a busy medical office.
Handled patient inquiries and provided information about services offered.
Assisted in managing office supplies and maintaining a clean reception area.
Educated patients on office policies, procedures, and payment options clearly.
Supported administrative tasks including filing, faxing, and data entry effectively.
Answered incoming calls, responding to inquiries from patients and other medical offices.
Checked patients in and out for appointments and collected co-payments.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Greeted and checked in patients, updating patient information in computer system.
Verified insurance coverage for appointments and collected co-payments as required.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Entered insurance, demographics and health history into patient database.
Took messages from patients and promptly relayed to appropriate staff.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Protected patients by observing strict HIPAA guidelines.
Processed referrals for specialist care when requested by physicians or patients.
Informed patients of financial responsibilities prior to rendering services.
Transmitted medical records and other correspondence by mail, e-mail, or fax.
Communicated with patients with compassion while keeping medical information private.
Routed laboratory or diagnostic results to appropriate staff.