Cindi Henry

• Reduced three fulltime positions to one position in 5 years with this company, through organization, clean up, critical thinking, and follow through.
• Receive and categorize incoming private sector and taxing entity information requests to begin document processing sequence. Log requests and verify eligibility of documents for release.
• Contact document requestors and obtain additional information required to process document requests. Generate targeted correspondence to accompany transmission of outgoing documents.
• Invoice/collect for completed information requests.
• Manage accumulation, retention, and destruction of paper documentation throughout the District.
• Extreme level of interaction by phone and email.
• Other responsibilities: Penalty and interest waiver requests; Confidential ownerships; Certificates of ownership; Certified documentation; Situs addressing; Maintain petty cash; Data entry for manufactured housing; Scheduling shred services;

Small home builder office duties; Customer Service; Homeowner warranty contact; Liaison between the owner/builders and buyers, subs and vendors;

Customer support; Training material editor; Telecommunication projects;