Hi, I’m
Jacob McCann
Peachtree City,GA
Summary
Driven by a results-focused approach, focused on leveraging analytics and interpersonal skills at Lanter Delivery Systems to streamline processes and enhance stakeholder relationships. My background spans from volunteer work to B2C sales, demonstrating a blend of team collaboration and client relationship management, significantly contributing to project successes and customer satisfaction. Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
8
years of professional experience
Work History
Lanter Delivery SystemsWhitestown, IN
Intern
05.2023 - 07.2023
Job overview
- Explored new technologies and approaches to streamline processes.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Facilitated successful completion of projects from concept to launch.
- Developed and maintained relationships with key internal stakeholders.
- Prepared project presentations and reports to assist senior staff.
- Collaborated with senior management on new initiatives to build confidence.
- Provided project progress updates and proposed solutions to issues.
- Created and managed project plans, timelines and budgets.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Developed entirely new design to keep man and machine separated on floor layout.
- Conducted regular reviews of operations and identified areas for improvement.
- Gathered, organized and input information into digital database.
- Organized and loaded more than 12 semi-trucks per day
Key Club InternationalFairburn, GA
Volunteer
01.2015 - 06.2019
Job overview
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Provided administrative support to department leads to help organize events and fundraisers.
- Developed construction skills by participating in several home builds.
- Guided troubled individuals to tools and resources necessary for healing.
- Apart of more than 10 volunteer jobs over the span of 4 years
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated and managed volunteer activities for community service projects.
- Assisted clients with obtaining housing, employment and support resources.
- Led group discussions and activities to meet different community needs.
Flat Creek Country ClubPeachtree City, GA
Food and Beverage Waiter
03.2017 - 11.2018
Job overview
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Memorized returning members ID #, food and beverage orders
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Supported needs of 15 - person wait staff who attended to specific needs of countless customers daily for multiple parts of restaurant and club with social relevancy and intentionality.
Lazarus INC.Atlanta, GA
Antique Dealer
11.2015 - 01.2016
Job overview
- Attended marketing and sales events.
- Built new business relationships, resulting in increased revenue.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked on transport of sales and purchases to determine customer receipt.
- $20,000 worth of merchandise sold
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Wrapped, boxed and weighed department products.
Education
University of MississippiUniversity, MS
Bachelor of Science from Business Administration Major, Marketing And Sales
05.2024
University Overview
- Dean's List 2020-2022
- Professional Development: Developed Dog poop scooper for Gallespie Business Competition for Entrepreneurs.
- Extracurricular Activities: Sigma Pi Fraternity Member, Head of Philanthropy; Dog Days Philanthropy and Volleyball for Vets Philanthropy.
- Relevant Coursework: Legal Environment of Business, Macroeconomics, Economics of Statistics, Accounting I & II, Business Finance I & II, Marketing Principles, Marketing Research, Global Marketing, Management of Strategic Planning, Operations and Supply Chain Management, Marketing Policy and Strategy, Sales Management, Professional Selling & Relationship Marketing.
Skills
- Spreadsheet tracking
- Business Analytics
- Interpersonal and Social Skills
- Sales experience
- Complex Problem-Solving
- Data Interpretation
- Teamwork and Collaboration
- Outstanding communication skills
- Data Evaluation
- Microsoft Excel Proficient
- Microsoft Office Suite
- Team Collaboration
- Client Relationships
- Brand Development
- Digital Marketing
- Strategic planning and analysis
- Promotions and marketing strategies
- Multi-channel marketing
- Customer Relationship Management
Timeline
Intern
Lanter Delivery Systems
05.2023 - 07.2023
Food and Beverage Waiter
Flat Creek Country Club
03.2017 - 11.2018
Antique Dealer
Lazarus INC.
11.2015 - 01.2016
Volunteer
Key Club International
01.2015 - 06.2019
University of Mississippi
Bachelor of Science from Business Administration Major, Marketing And Sales