Cindi Reyes
Lancaster,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Dock Customer Service Lead Agent
Commodity Forwarders Inc.
Los Angeles, CA
07.2018 - Current
- Handled customer inquiries and complaints in a professional manner.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Provided expertise on product knowledge, services, policies and procedures to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
- Coached, monitored and motivated new agents to boost performance and enhance job knowledge.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Maintained accurate records of all customer interactions, process customer accounts and file documents.
Human Resource Assistant
Select Staffing Agency
El Segundo, CA
01.2018 - 07.2018
- Filed documents, delivered mail and performed bookkeeping to facilitate office operations of HR department.
- Processed, verified and maintained personnel-related documentation.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
Education
High School Diploma -
Animo South Los Angeles Charter High School
Los Angeles, CA06-2014
Skills
- Order Management
- Customer service excellence
- Status Updates
- Email Etiquette
- Team training and development
- Billing arrangements
- Telephone Etiquette
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Dock Customer Service Lead Agent
Commodity Forwarders Inc.
07.2018 - Current
Human Resource Assistant
Select Staffing Agency
01.2018 - 07.2018
High School Diploma -
Animo South Los Angeles Charter High School
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