Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Garcia

Rio Rancho

Summary

Professional with strong background in customer service, adept at handling client inquiries and resolving issues efficiently. Skilled in communication, problem-solving, and conflict resolution, consistently ensuring customer satisfaction. Highly adaptable, team-oriented, and results-driven, excelling in fast-paced, dynamic environments. Passionate about fostering positive customer experiences and contributing to team success.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

26
26
years of professional experience

Work History

Customer Service Advocate

Bread Financial
11.2008 - 12.2024
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Maintained a positive work environment, fostering team collaboration and continuous improvement.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Participated in regular performance evaluations, consistently exceeding expectations in key metrics such as first-call resolution rate.
  • Conducted regular training sessions for new hires to ensure consistent service delivery across the team.
  • Implemented new strategies to reduce average call handling time while maintaining high-quality service.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Adapted quickly to changes in company policies or systems, ensuring minimal disruption in service delivery during transitions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Responded proactively and positively to rapid change.

Receptionist

Assagai Laboratories
10.2006 - 11.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Invoicing jobs for clients.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.

Cashier

Diamon Shamrock
08.1998 - 10.2006
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

GED -

Cibola High School
Albuquerque, NM
09-1992

Skills

  • Call center experience
  • Data entry
  • Administrative support
  • Data collection
  • Complaint handling
  • Computer proficiency
  • Assertiveness
  • Account management
  • Multi-line phone talent
  • Credit card processing
  • Professional telephone demeanor
  • Clerical support
  • Call center operations
  • Recordkeeping strengths
  • Staff education and training
  • Payment handling
  • Office equipment proficiency
  • Inbound and outbound calling
  • High-energy attitude
  • Email management
  • Customer service
  • Critical thinking
  • Prioritization
  • Spreadsheets
  • Relationship building
  • Coordination

Timeline

Customer Service Advocate

Bread Financial
11.2008 - 12.2024

Receptionist

Assagai Laboratories
10.2006 - 11.2008

Cashier

Diamon Shamrock
08.1998 - 10.2006

GED -

Cibola High School

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