Cindie Hernandez
Jacksonville
Summary
Motivated and eager to take on increasing responsibility to enhance business operations. Offering 20 years of experience in the Dental industry and willingness to take on any function using resourceful and adaptable approach.
Overview
23
23
years of professional experience
Work History
Assistant Supervisor
David and Associates
05.2013 - 10.2024
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Submitted documentation and reports to upper management if needed.
- Addressed employee concerns promptly and professionally, maintaining high levels of job satisfaction among team members.
- Assisted in the development of training materials to ensure a consistent learning experience for new hires.
- Coordinated day shift to balance staffing as workloads changed.
- Worked closely with other supervisors to create a cohesive, high-performing team that consistently met or exceeded company objectives.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Maintained safety records and accident reports for human resources.
- Oversaw inventory management processes, ensuring proper stock levels were maintained while minimizing waste and excess costs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Used eaglesoft to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Supported anesthesia providers with monitoring of vital signs during surgery.
- Trained new surgical assistants, sharing knowledge and expertise to foster growth within the team.
- Assisted surgeons in complex procedures, showcasing adaptability and quick-thinking under pressure.
Lead Dental Assistant
Dental Arts of Florida
02.2011 - 05.2013
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took dental images following strict patient protection rules, applying lead aprons.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Developed strong relationships with patients, fostering a welcoming environment that encouraged return visits.
- Mentored junior dental assistants, sharing valuable knowledge to strengthen the overall quality of the team''s performance.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, [Type], casts and impressions.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Reduced wait times by effectively managing exam room turnover between appointments, minimizing downtime for both staff members and patients alike.
- Conducted routine maintenance on dental equipment, prolonging the life span of costly tools and instruments essential for daily operations.
- Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Typed patient data into computer system using Dentrix while following privacy laws and maintaining high-level accuracy.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Dental Assistant, Receptionist & Billing
West Town Dental Group
01.2004 - 02.2011
- Accountable for incoming calls
- Interface with patients
- Assist patients who required any kind of assistance
- Assist Dr
- For patient treatment
- Data entry/Insurance verification & checking status on outstanding claims
- Responsible for sterilization of instruments & opera Tories
- Scheduling & canceling appointments
- Balancing inquiries
Phone Operator
Calo Ristorante
01.2002 - 01.2004
- Accountable for incoming calls
- Interface with customers
- Responsible for maintenance
- Greet and direct all customers
- Accountable for working the register
Education
High School -
Kelvyn Park High School
Chicago, IL06.2002
Skills
- Computer technologies
- Cash Handling Experience
- Good communication skills
- Adapt well to change
- Fast learner
- Willing to learn
- Expense Tracking
- Inventory Control
- Dentrix, Eaglesoft experience
- Teamwork and Collaboration
- Issue Resolution
References
References are available on request.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Supervisor
David and Associates
05.2013 - 10.2024
Lead Dental Assistant
Dental Arts of Florida
02.2011 - 05.2013
Dental Assistant, Receptionist & Billing
West Town Dental Group
01.2004 - 02.2011
Phone Operator
Calo Ristorante
01.2002 - 01.2004
High School -
Kelvyn Park High School
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