Cindie Knight
Santa Rosa,CA
Summary
Highly motivated professional with diverse background in operations, recruitment, employee relations, and performance management. Skilled in assessing personnel needs and implementing comprehensive recruitment strategies. Recognized for successful training and development of new employees, resulting in enhanced job satisfaction and retention rates. Possesses strong organizational and multitasking abilities, coupled with natural aptitude for technology. Prepared to apply knowledge and skills to tackle any challenge that comes my way.
Overview
20
20
years of professional experience
1
1
Certification
Work History
HUMAN RESOURCES EXECUTIVE
Save Your Life
06.2022 - 10.2024
- Created and managed employee handbooks, policies and procedures, and job descriptions
- Conducted in-depth interviews with applicants to assess qualifications and skills
- Drafted policies regarding hiring practices, termination procedures, disciplinary measures and other topics related to employment law compliance
- Served as a resource for questions about benefits packages, vacation time accrual and other employment-related inquiries
- Established effective communication channels between different departments to ensure the smooth flow of information within the organization
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
HOUSE MANAGER | EXECUTIVE ASSISTANT
Contract Private Client
09.2018 - 10.2024
- Leveraged advanced computer software skills including Microsoft Office Suite, QuickBooks, Adobe and complete assigned tasks efficiently
- Developed and maintained filing systems for confidential documents, emails, spreadsheets and other materials
- Provided administrative support services such as preparing reports, scheduling, calendars and conducting research
- Successfully managed projects with tight deadlines and limited resources
- Developed strong relationships with suppliers and vendors to obtain best prices for goods and services required by the house manager executive role
- Established an atmosphere of trust, respect, and professionalism within the household, fostering a positive environment for both family members and staff.
SUPERVISOR VIP EVENTS COORDINATOR
Legends Hospitality
06.2021 - 10.2023
- Expert knowledge of alcoholic beverages and mixology techniques
- Exceptional customer service skills with the ability to handle difficult situations diplomatically
- Able to work independently or as part of a team depending on needs of the business
- Proficient with most software, AP & AR, payroll, scheduling, and inventory management
- Excellent communication skills, both written and verbal, for interacting with guests, colleagues, vendors
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
LOUNGE MANAGER
Homestead Bowl & The X Bar
01.2015 - 10.2018
- Collaborated with marketing teams to develop promotional events that increased foot traffic and generated buzz about the lounge.
- Boosted overall revenue by optimizing food and beverage offerings and pricing.
- Led a team of bartenders, servers, and support staff to achieve consistently high levels of customer service.
ASSISTANT FACILITY PROPERTY MANAGER
High-Tech Storage
03.2013 - 01.2015
- Maintained accurate records of all tenant information including contact details and payment history
- Organized financial records related to budgeting, accounting, and auditing procedures
- Reviewed bids from contractors for repair jobs or construction projects; selected qualified contractors based on price quotes, quality standards and timelines
- Maintained records of all building service requests, preventive maintenance schedules, work orders, inventory levels and other related documents
- Resolved customer complaints in an effective manner by identifying root causes and implementing corrective actions
GENERAL MANAGER
St Michaels Hotel & Bistro
04.2005 - 03.2013
- Established relationships with external vendors and suppliers to obtain competitive pricing on materials used in facility maintenance projects
- Provided technical guidance and support to staff in resolving complex operational issues
- Reviewed bids from contractors for repair jobs or construction projects; selected qualified contractors based on price quotes, quality standards and timelines
- Managed daily operations of the hotel, including budgeting, forecasting and scheduling
- Recruited, trained and supervised a team of hospitality professionals across multiple departments
- Organized special events such as banquets or catering services for private parties or corporate functions
Education
CIRTIFICATE - HUMAN SERVICES
Mendocino College
Ukiah, CA05.2017
BACHELOR OF SCIENCE (B.S) - MOBILE TECHNOLOGY
Full Sail University
Winter Park, FL05.2014
Skills
- File and Database Management
- Company Organization
- Project Management
- Business Development Understanding
- Customer Relationship Management
- Team Leadership
- Business Administration
- HR Systems
- Human Resources Team Leadership
- Analytical and Critical Thinking
Certification
TIPS Manager Certification
Timeline
HUMAN RESOURCES EXECUTIVE
Save Your Life
06.2022 - 10.2024
SUPERVISOR VIP EVENTS COORDINATOR
Legends Hospitality
06.2021 - 10.2023
HOUSE MANAGER | EXECUTIVE ASSISTANT
Contract Private Client
09.2018 - 10.2024
LOUNGE MANAGER
Homestead Bowl & The X Bar
01.2015 - 10.2018
ASSISTANT FACILITY PROPERTY MANAGER
High-Tech Storage
03.2013 - 01.2015
GENERAL MANAGER
St Michaels Hotel & Bistro
04.2005 - 03.2013
BACHELOR OF SCIENCE (B.S) - MOBILE TECHNOLOGY
Full Sail University
CIRTIFICATE - HUMAN SERVICES
Mendocino College
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