Cindie Knight
SANTA ROSA,CA
Summary
Operations and Administrative Professional with over 30 years of experience, specializing in project management, HR functions, accounting, payroll and high-level administrative operations. Expert in developing training programs, enhancing employee relations, and implementing innovative HR policies that boost company efficiency and compliance. Demonstrates a strong commitment to maintaining confidentiality and attention to detail in managing sensitive documents and overseeing residential and corporate projects.
Overview
19
19
years of professional experience
Work History
HR Specialist/Operations
Save Your Life
06.2022 - Current
- Recruiting and onboarding new employees, managing employee relations, Developing and implementing HR policies, handling performance management, conducting training and development programs
- Administering employee benefits, ensuring legal compliance
- Managing HR records, and resolving workplace conflicts
- Setup all operations for new startup non profit
- Recruit and hire leads for all departments
- Training, mentoring and organizational policies and guidelines.
House Manager | Executive Assistant
Private Clientele
09.2018 - Current
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs, to manage expenditures and control costs.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Recommended or arranged for painting, repair work, landscaping, renovations and replacement of furnishings and equipment. From initial bids to completion.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Office Supervisor/ VIP Events Lead Bartender
Legends Hospitality (Shoreline Amphitheater)
07.2021 - 10.2023
- Accounts Payable, ADP Payroll
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Updated reports, managed accounts, and generated reports for company database.
- Inventory management of 3/4 of a million dollars monthly decrease loss by 20%
Bar | Lounge Manager
The X
10.2019 - 02.2020
- Built personable and professional hospitality team and ensured staff were well-trained and consistently streamlined
- Generated higher ticket averages by adeptly training employees on suggestive up-selling techniques
- Decreased labor costs by analyzing team members' strengths versus customer flow
- Established new marketing techniques increasing overall revenue.
Personal Assistant | Caregiver
David Terry
01.2015 - 10.2017
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Kept detailed track of household and maintenance inventory and schedules.
- Supported clients in achieving goals by proactively anticipating needs and addressing concerns promptly.
Facility Assistant Manager
High- Tech Storage
03.2013 - 01.2015
- Management of a 614 unit, climate control storage facility, with 14 storefront warehouses.
- Commercial property management
- Leveraged technology solutions where appropriate in order to streamline administrative tasks and improve overall efficiency levels.
- Collaborated with other departments to ensure seamless integration of services and optimize overall organizational effectiveness.
- Served as the primary point of contact for external partners, representing the facility in a polished, professional manner at all times.
General Manager
Hotel St Michael's and Bistro
04.2006 - 03.2013
Manager
Casa Alvarez
08.2005 - 06.2006
- Responded to customer complaints and took proper action to solve issues in a positive manner to ensure food quality and service
- Coordinated daily restaurant management operations
- Delivered superior food and beverage service and maximizing customer satisfaction
- Managed inventory and vendors decreasing costs by 18%.
Education
Leadership Fundamentals Certification - Human Services
Mendocino College
Ukiah, CA01.2015
B.S. - Mobile Technologies And Applications
Full Sail University
Winter Park, FL04.2014
Total Bar & Beverage Management - Hospitality Administration And Management
ARA
Prescott, AZ01.2007
Accounting & Bookkeeping Basics -
Cyda Adult Ed.
01.1985
Skills
- Operations
- Training
- Travel
- Confidentiality
- Attention to Detail
- Leadership
- Organizational Management
- Corporate Projects
- Startup Operations
- Client Satisfaction
- Conflict Resolution
- Financial Management
- Sales
- Proficient in Software
Timeline
HR Specialist/Operations
Save Your Life
06.2022 - Current
Office Supervisor/ VIP Events Lead Bartender
Legends Hospitality (Shoreline Amphitheater)
07.2021 - 10.2023
Bar | Lounge Manager
The X
10.2019 - 02.2020
House Manager | Executive Assistant
Private Clientele
09.2018 - Current
Personal Assistant | Caregiver
David Terry
01.2015 - 10.2017
Facility Assistant Manager
High- Tech Storage
03.2013 - 01.2015
General Manager
Hotel St Michael's and Bistro
04.2006 - 03.2013
Manager
Casa Alvarez
08.2005 - 06.2006
Leadership Fundamentals Certification - Human Services
Mendocino College
B.S. - Mobile Technologies And Applications
Full Sail University
Total Bar & Beverage Management - Hospitality Administration And Management
ARA
Accounting & Bookkeeping Basics -
Cyda Adult Ed.
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