Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindimarie Martinez

Davenport,FL

Summary

Detail-Oriented Offers enterprise leadership vision, running daily operations through strategic decision-making. Structure and lead high-performance teams to manage, implement and streamline complex IT business models. Foster team collaboration using team building techniques and communications improvements. Effectively communicate procedural and technical concerns to internal and external stakeholders in fast-paced customer critical environments. Maintain a "closed-loop" communication approach assuring all appropriate parties are kept apprised of ongoing activities. Authorized to work in the US for any employer Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

9
9
years of professional experience

Work History

Restaurant Hostess

Gators Dockside
06.2023 - 06.2024
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Restaurant Hostess

Gators Dockside
06.2023 - 06.2024
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.

Sales and Marketing Executive

Moderè
05.2022 - 06.2023
  • Conducting market research on rival products
  • Designing and implementing marketing plans for company products
  • Coordinating with media representatives and sponsors
  • Working with the sales team to develop targeted sales strategies.
  • Led successful product launches, increasing brand awareness and market share.
  • Managed a high-performing sales team, consistently exceeding targets and boosting company profits.
  • Developed persuasive sales pitches for presenting to potential clients, leading to increased conversion rates.
  • Collaborated with cross-functional teams to create engaging marketing materials that resonated with target audiences.

Fine Jewelry Sales Associate

Piercing Pagoda
11.2021 - 05.2022
  • Maintained professional relationship and attitude with clients and coworkers
  • Efficiently and accurately processed customer check-out including cash, check and credit card
  • Up sell and suggestive sell products and accessories to customers
  • Maintained the appearance and cleanliness of the store.
  • Assisted with inventory management, maintaining accurate records of stock levels and ensuring proper display of merchandise.
  • Collaborated with the management team to strategize sales techniques and improve overall store performance.
  • Facilitated seamless transactions by processing payments efficiently while adhering to company policies and procedures.
  • Participated in ongoing training programs to stay current with industry trends, product knowledge, and sales strategies.

Sales Associate

Buy Buy Baby
01.2017 - 11.2021
  • Serves customers by helping them select products
  • Drives sales through engagement of customers, suggestive selling, and sharing product knowledge
  • Greets and receives customers in a welcoming manner
  • Responds to customers' questions
  • Directs customers by escorting them to racks and counters.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.

Team Member

Toys 'R' Us Express
08.2015 - 01.2017
  • Provided assistance in stocking freight to store shelves as necessary
  • Unloading trucks, stocked merchandise, Providing excellent customer service! Job was to unload truck, palletize product and stock shelves
  • Unload product out of trucks, take product onto the sales floor.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.

Education

High school diploma -

New Britain High School
New Britain, CT
06.2015

Skills

  • Cashiering
  • Cash Handling
  • Warehouse Experience
  • Forklift
  • Packaging
  • Organizational skills
  • Microsoft Word
  • Reservation coordination
  • Front-of-house display creation
  • High-volume dining
  • Conflict Resolution
  • Menu Memorization
  • Group reservations management
  • POS system operations
  • Table Bussing
  • Sales and Marketing
  • Guest Relations
  • Coordinating tasks
  • Customer Service
  • Scheduling
  • Greeting guests
  • Supply Restocking
  • Quality Control Analysis
  • Handling Complaints
  • Relationship Building
  • Judgment and Decision Making
  • Assertiveness
  • Restaurant layout knowledge
  • Strong multitasking
  • Guest complaint resolution
  • Event Planning
  • Upselling
  • Detail Oriented
  • Hospitality service expertise
  • Warm and Friendly
  • Reliable and Trustworthy

Timeline

Restaurant Hostess

Gators Dockside
06.2023 - 06.2024

Restaurant Hostess

Gators Dockside
06.2023 - 06.2024

Sales and Marketing Executive

Moderè
05.2022 - 06.2023

Fine Jewelry Sales Associate

Piercing Pagoda
11.2021 - 05.2022

Sales Associate

Buy Buy Baby
01.2017 - 11.2021

Team Member

Toys 'R' Us Express
08.2015 - 01.2017

High school diploma -

New Britain High School
Cindimarie Martinez