Summary
Work History
Overview
Education
Timeline
Skills
Generic
Cindy Abrahams

Cindy Abrahams

Author, Publisher, AI Content Creator, Hotel General Manager
Placerville,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Publisher, Author, AI Content Creator

2 Sisters And A Guy Publishing
07.2018 - Current
  • Work on creative brand messaging, campaigns and creative brainstorming.
  • Maintain informative social media to help further storylines and promote future events.
  • Edit and proofread all texts with help of Grammarly and Word Advanced Tools.
  • Create emotionally powerful stories to engage consumers and specific audiences.
  • Organized material to research and complete writing tasks.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Employ specialized layout and editing software to place text blocks, illustrations and other images or elements.
  • Leverage advanced Microsoft Word functions to create solicitation-specific templates and format response documents.
  • Participate in meetings and conference calls to gather and communicate document layout and production process information and represent production function.

Resident Hotel General Manager

Confidential
06.2019 - Current
  • Hire and train new employees, demonstrating best methods for serving clients and guests.
  • Greet and assist guests by gathering information pertaining to reservations or requests.
  • Handle guest complaints and use industry best methods to maintain high guest satisfaction rates.
  • Work with film and video clients to provide best experience for use of facilities during production of movies and videos,
  • Develop and implement marketing strategies to promote hotel services.
  • Develop and implement strategies to optimize operational efficiency and maximize profits.
  • Provide daily, weekly and monthly reports to ownership on all aspects of the hotel.
  • Develop and distribute marketing materials for facility.
  • Foster a safe lodging environment with reliable and effective security services.
  • Evaluate and promptly resolve lodging facility operational issues.
  • Perform dynamic Revenue Management functions across all platforms including OTA's, PMS and other outlets to optimize revenue generation.
  • Oversee-to-day operations of a historic boutique hotel.
  • Developed and implemented promotional strategies to increase occupancy and hit identified targets
  • Plan and execute marketing activities to improve property brand and increase revenue.
  • Created and manage accurate occupancy forecasts and budgets.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

Innkeeper

Adobe Rose Inn
09.2018 - 06.2019
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Developed and implemented marketing strategies to promote Inn services.
  • Redesigned website and all collateral to keep in alignment with ownership goals and targeted demographics.
  • Increased customer service ratings through personable service.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes. Implemented dynamic rate management to optimize revenue.
  • Designed, implemented and prepared rotating 3 course gourmet breakfasts and afternoon teas and served to guests while engaging all guests in an immersive experience.
  • Created and managed accurate occupancy forecasts and budgets.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Fostered safe lodging environment with reliable and effective security services.
  • Developed and implemented promotional strategies to increase occupancy.

Sales and Marketing Manager

Wyndham Reef Resort
10.2014 - 06.2016
  • Managed sales promotions and marketing strategies on major social media sites.
  • Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
  • Analyzed sales and marketing data for improved strategies.
  • Led crisis management team and provided quick turnaround solutions.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Organized promotional events and interacted with community to increase sales volume.

Corporate /HR Director & Executive PA to CEO

Thompson Group Of Companies
12.2005 - 06.2016
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Processed employee claims involving performance issues and harassment.
  • Developed succession plans and promotion paths for staff.
  • Liaised between multiple business divisions to improve communications.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Met with employees annually for progress reviews and performance assessments.
  • Educated employees on company policy and kept employee handbook current.
  • Designed robust compensation and benefits packages to attract top employees.
  • Directed hiring and onboarding programs for new employees.
  • Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Represented organization at industry conferences and events.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Devised and presented business plans and forecasts to board of directors.
  • Monitored key business risks and established risk management procedures.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Managed financial, operational and human resources to optimize business performance.

Overview

18
18
years of professional experience

Education

PhD - Forensic Psychology

CSU San Francisco
San Francisco

CBT, HHP, CHT, CMT - Behavior Therapy, Holistic Health, Hypnotherapy

California Institute of Heali G Arts And Sciences
Sacramento, CA

Timeline

Resident Hotel General Manager

Confidential
06.2019 - Current

Innkeeper

Adobe Rose Inn
09.2018 - 06.2019

Publisher, Author, AI Content Creator

2 Sisters And A Guy Publishing
07.2018 - Current

Sales and Marketing Manager

Wyndham Reef Resort
10.2014 - 06.2016

Corporate /HR Director & Executive PA to CEO

Thompson Group Of Companies
12.2005 - 06.2016

PhD - Forensic Psychology

CSU San Francisco

CBT, HHP, CHT, CMT - Behavior Therapy, Holistic Health, Hypnotherapy

California Institute of Heali G Arts And Sciences

Skills

Office and staff streamlining

Policy and procedure adherence

Guest experiences

Vendor interaction

Brand Management

Marketing

Strategic planning and analysis

Travel coordination

Outstanding communication skills

Quality assurance

Reservations management

Content Creation

Similar Profiles

CREATE PROFILE
Cindy AbrahamsAuthor, Publisher, AI Content Creator, Hotel General Manager