Summary
Work History
Overview
Education
Timeline
Skills
Generic
Cindy Abrahams

Cindy Abrahams

Author, Publisher, AI Content Creator, Hotel General Manager
Placerville,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

Publisher, Author, AI Content Creator

2 Sisters And A Guy Publishing
07.2018 - Current
  • Work on creative brand messaging, campaigns and creative brainstorming.
  • Maintain informative social media to help further storylines and promote future events.
  • Edit and proofread all texts with help of Grammarly and Word Advanced Tools.
  • Create emotionally powerful stories to engage consumers and specific audiences.
  • Organized material to research and complete writing tasks.
  • Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
  • Employ specialized layout and editing software to place text blocks, illustrations and other images or elements.
  • Leverage advanced Microsoft Word functions to create solicitation-specific templates and format response documents.
  • Participate in meetings and conference calls to gather and communicate document layout and production process information and represent production function.

Resident Hotel General Manager

Confidential
06.2019 - Current
  • Hire and train new employees, demonstrating best methods for serving clients and guests.
  • Greet and assist guests by gathering information pertaining to reservations or requests.
  • Handle guest complaints and use industry best methods to maintain high guest satisfaction rates.
  • Work with film and video clients to provide best experience for use of facilities during production of movies and videos,
  • Develop and implement marketing strategies to promote hotel services.
  • Develop and implement strategies to optimize operational efficiency and maximize profits.
  • Provide daily, weekly and monthly reports to ownership on all aspects of the hotel.
  • Develop and distribute marketing materials for facility.
  • Foster a safe lodging environment with reliable and effective security services.
  • Evaluate and promptly resolve lodging facility operational issues.
  • Perform dynamic Revenue Management functions across all platforms including OTA's, PMS and other outlets to optimize revenue generation.
  • Oversee-to-day operations of a historic boutique hotel.
  • Developed and implemented promotional strategies to increase occupancy and hit identified targets
  • Plan and execute marketing activities to improve property brand and increase revenue.
  • Created and manage accurate occupancy forecasts and budgets.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

Innkeeper

Adobe Rose Inn
09.2018 - 06.2019
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Developed and implemented marketing strategies to promote Inn services.
  • Redesigned website and all collateral to keep in alignment with ownership goals and targeted demographics.
  • Increased customer service ratings through personable service.
  • Monitored and evaluated performance of personnel to confirm compliance with standards.
  • Developed and implemented strategies to optimize operational efficiency and maximize profits.
  • Analyzed and evaluated business data to identify opportunities for improvement.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes. Implemented dynamic rate management to optimize revenue.
  • Designed, implemented and prepared rotating 3 course gourmet breakfasts and afternoon teas and served to guests while engaging all guests in an immersive experience.
  • Created and managed accurate occupancy forecasts and budgets.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Fostered safe lodging environment with reliable and effective security services.
  • Developed and implemented promotional strategies to increase occupancy.

Sales and Marketing Manager

Wyndham Reef Resort
10.2014 - 06.2016
  • Managed sales promotions and marketing strategies on major social media sites.
  • Spearheaded successful branding initiatives, sales strategies and public relations approaches to underpin and enhance marketing campaign deployment.
  • Analyzed sales and marketing data for improved strategies.
  • Led crisis management team and provided quick turnaround solutions.
  • Performed competitive analyses and adjusted sales and marketing strategies accordingly.
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.
  • Forecasted sales and established processes to achieve sales objectives and related metrics.
  • Cultivated and maintained strategic alliances with key partners and vendors.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Produced strong revenue numbers and continued promotional success with continued coaching of sales and marketing teams.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Organized promotional events and interacted with community to increase sales volume.

Corporate /HR Director & Executive PA to CEO

Thompson Group Of Companies
12.2005 - 06.2016
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
  • Wrote employee manual to cover company policies, disciplinary procedures, code of conduct and benefits information.
  • Processed employee claims involving performance issues and harassment.
  • Developed succession plans and promotion paths for staff.
  • Liaised between multiple business divisions to improve communications.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Met with employees annually for progress reviews and performance assessments.
  • Educated employees on company policy and kept employee handbook current.
  • Designed robust compensation and benefits packages to attract top employees.
  • Directed hiring and onboarding programs for new employees.
  • Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
  • Coordinated and engaged with leadership in planning and organizing calendars, events and activities.
  • Structured compensation and benefits according to market conditions and budget demands.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Represented organization at industry conferences and events.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Devised and presented business plans and forecasts to board of directors.
  • Monitored key business risks and established risk management procedures.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Managed financial, operational and human resources to optimize business performance.

Overview

18
18
years of professional experience

Education

PhD - Forensic Psychology

CSU San Francisco
San Francisco

CBT, HHP, CHT, CMT - Behavior Therapy, Holistic Health, Hypnotherapy

California Institute of Heali G Arts And Sciences
Sacramento, CA

Timeline

Resident Hotel General Manager

Confidential
06.2019 - Current

Innkeeper

Adobe Rose Inn
09.2018 - 06.2019

Publisher, Author, AI Content Creator

2 Sisters And A Guy Publishing
07.2018 - Current

Sales and Marketing Manager

Wyndham Reef Resort
10.2014 - 06.2016

Corporate /HR Director & Executive PA to CEO

Thompson Group Of Companies
12.2005 - 06.2016

PhD - Forensic Psychology

CSU San Francisco

CBT, HHP, CHT, CMT - Behavior Therapy, Holistic Health, Hypnotherapy

California Institute of Heali G Arts And Sciences

Skills

Office and staff streamlining

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Cindy AbrahamsAuthor, Publisher, AI Content Creator, Hotel General Manager