Cindy Acosta
Garland,TX
Summary
Dynamic Medical Assistant with a proven track record at DDEC, enhancing patient satisfaction through exceptional communication and efficient scheduling. Skilled in HIPAA compliance and bilingual in English/Spanish, I excel in fostering trust and streamlining care processes. My dedication to quality care and ability to thrive under pressure have significantly contributed to improved clinic operations.
Overview
5
5
years of professional experience
Work History
Medical Assistant
DDEC
06.2019 - 07.2024
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Facilitated patient education on treatment plans, training, and medications, improving understanding and compliance.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
Associate of Science - Medical Assisting
Concorde Career College
Grand Prairie, TX04.2016
Skills
- Bilingual (English/Spanish)
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Insurance Verification
- Data Entry
- Phlebotomy/Laboratory Specimen Collection
Timeline
Medical Assistant
DDEC
06.2019 - 07.2024
Associate of Science - Medical Assisting
Concorde Career College
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