Cindy Aguilar
Reno,NV
Summary
Client-focused banking professional with 2 years of experience as a Senior Float Client Care Specialist at Western Alliance Bank, supporting multiple branches and quickly adapting to different teams, workflows, and customer needs. Proven ability to deliver excellent customer service, accurately and efficiently process transactions, and maintain strict compliance with company policies and procedures. Experienced in building positive client relationships, handling high-volume responsibilities with attention to detail, and currently expanding skills in cross-selling banking products and services
Overview
5
5
years of professional experience
Work History
Senior Float Client Care Specialist
Western Alliance Bank
Reno, NV
01.2024 - Current
- Deliver exceptional client service by actively listening to customer needs and resolving account inquiries efficiently and accurately.
- Identify client needs and cross-sell banking products and services, contributing to branch sales goals.
- Stay up to date on bank policies, procedures, and compliance requirements to ensure accurate and secure transactions.
- Support multiple branch locations as a float specialist, adapting quickly to different teams and operational needs.
Front Desk Receptionist
Reno Salvage Company
Reno, NV
01.2022 - 01.2024
- Managed high-volume front desk operations, providing professional and efficient customer service.
- Handled multi-line phone system and resolved inquiries or routed issues appropriately.
- Maintained accurate records and supported daily administrative workflows.
Optical Technician
Jennifer L. Shane and Associates
Reno, NV
01.2021 - 01.2022
- Provided personalized support to patients, ensuring a positive and comfortable experience.
- Assisted with diagnostic testing and explained procedures clearly to clients.
- Maintained accuracy and attention to detail in data collection and equipment handling.
Education
Associate of Science - Criminal Justice
Truckee Meadows Community College
Reno, NV12.2024
Skills
- Professional customer service
- Accurate transactions and account support
- Strong team collaboration
- Developing cross-selling skills
Languages
Spanish
Native or Bilingual
Timeline
Senior Float Client Care Specialist
Western Alliance Bank
01.2024 - Current
Front Desk Receptionist
Reno Salvage Company
01.2022 - 01.2024
Optical Technician
Jennifer L. Shane and Associates
01.2021 - 01.2022
Associate of Science - Criminal Justice
Truckee Meadows Community College