Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
GeneralManager

Cindy Ahn

Salt Lake City,UT

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Customer and training in effective solutions. Motivated to learn, grow and excel in Customer Service. Reliable employee seeking Customer Relations Team position. Offering excellent communication and good judgment. Dedicated Customer Service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

10
10
years of professional experience

Work History

Member Service Representative

Health Equity
Draper, UT
09.2018 - 01.2019
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Promptly responded to inquiries and requests from prospective customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved accounting, service and delivery concerns.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Delivered prompt service to prioritize customer needs.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.

Merchant Support

Progressive Leasing
Draper, UT
05.2017 - 09.2018
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Improved operations through consistent hard work and dedication.
  • Created plans and communicated deadlines to complete projects on time.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Conducted research, gathered information from multiple sources and presented results.
  • Identified issues, analyzed information and provided solutions to problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
  • Carried out day-to-day duties accurately and efficiently.
  • Collaborated with team members to achieve target results.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Worked with customers to understand needs and provide excellent service.

Financial Customer Service

Cox Communications
Salt Lake City, UT
05.2015 - 05.2017
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Responded proactively and positively to rapid change.
  • Facilitated cable and internet orders and completed accurate to meet aggressive deadlines.
  • Facilitated cable and internet orders and completed accurate to meet aggressive deadlines.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Effectively communicated with customers about account changes, new cable products or services and potential cable upgrades.
  • Promptly responded to inquiries and requests from prospective customers.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Created and maintained detailed database to develop promotional sales.
  • Promoted available products and services to customers during service, account management and order calls.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Optimized customer support by establishing collaborative service environment.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Delivered prompt service to prioritize customer needs.
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Investigated and resolved accounting, service and delivery concerns.
  • Maintained up-to-date knowledge of product and service changes.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Communicated professionally with colleagues, freelancers and clients.
  • Implemented and developed customer service training processes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed and updated databases to handle customer data.
  • Recommended products to customers, thoroughly explaining details.
  • Provided ongoing guest service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Hillcrest High School
Midvale, UT
05.1979

Skills

  • Interpersonal Communication
  • Excellent Communication
  • Organization and Time Management
  • Self-Motivated
  • Multitasking Abilities
  • Critical Thinking
  • Problem-Solving
  • Decision Making
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Attention to Detail
  • Dependable and Responsible
  • Active Listening

Accomplishments

Mentored;

I had the opportunity to mentor Megan Donnely and Shelby Stroud when they first came to the floor after training. My goal was to make their Customer Service experience as positive as possible. I did this by getting to know them on a personal level, giving them the opportunity to relax and feel comfortable with me. I was able to have them express their feelings and concerns. We were then able to target those areas as well as other areas that needed addressing. They have both able to excell as Customer Service Agents here at Golden Customer Care.

Timeline

Member Service Representative

Health Equity
09.2018 - 01.2019

Merchant Support

Progressive Leasing
05.2017 - 09.2018

Financial Customer Service

Cox Communications
05.2015 - 05.2017

High School Diploma -

Hillcrest High School
Cindy Ahn