Cindy Alfaro

As a remote office assistant I perform various administrative tasks, including providing customer service as the first point of contact, responding to customer inquiry emails, scheduling meetings between customers and estimator. providing customers with estimates. Making travel arrangements and booking travel accomodations for crews on long distance jobsites.

Managed daily data entry and keeping clerical information accurate and up-to-date digitally.

maintaining customer satisfaction by providing professional and courteous phone and email etiquette.

During my time employed at this third party shipping and freight company, l managed three online stores. my priorities were keeping companies records up to date, making sure products stock was accurate online and in the data base, and that our records and inventory was accurate.

Receiving freight, managing product availability and inspecting their quality, were also a part of my daily duties. as well as having great communication with the warehouse team, making sure each packages was inspected after products were picked to ensure quality and standards were met.

entering new products into system data base to maintain accuracy of products offered online and making sure inventory mirror online shops data.

Meeting fulfillment of online orders and managing payments and refunds to ensure our shop owner an excellent customer service experience and easy transactions.

I was giving the opportunity to internship at Express Stucco Supply after High School Graduation. I was introduced to the office environment, customer assistance, experienced working at a sales floor with a high volume of customer traffic at pick hours.

I learned administrative skills such as the importance of prioritizing workloads, organization and phone etiquette.

A large part of my job focused on reception, including meeting and greeting clients, processing orders and payments over the phone and communicating orders to warehouse team to be process, made sure all customers expectations were met.