Humanitarian work
Cindy Alghawi
Communications Specialist
Miami,FL
Summary
Creative communications specialist skilled in branding, digital marketing, and Adobe platforms, seeking to drive impactful digital engagement in a marketing communications role.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Communications and Marketing Specialist
Miami Inter Air INC
Miami, FL
12.2019 - Current
- Expanded strategic outreach, building relationships with 10+ leading airlines and manufacturers.
- Represented the company at IATP and major MRO conferences to strengthen industry presence.
- Streamlined internal operations, improving efficiency by 20% and reducing errors by 30%.
Volunteer
American Druze Society
Miami, FL
06.2006 - Current
- Planned and managed diverse events
- Public speaking
- Achieved a 35% increase in attendance for national ADS conventions
- Catering services and directed the creative process
- Assisted with special events and programs.
United Nations Communications Intern
United Nations Headquarters
New York, New York
01.2022 - 04.2022
- Published article in Africa Renewal Magazine
- Managed social media on online platforms (@AfricaRenewal)
- Conducted research, gathered information from various sources, and presented findings about recent UN involvement in African communities and regions
Customer Service Representative
PayCargo LLC
Miami, FL
10.2017 - 12.2019
- Managed 55+ customer calls daily, maintaining a high customer satisfaction rating through clear, solution-focused communication.
- Resolved complex customer issues efficiently, adapting quickly to evolving needs to enhance overall experience.
- Led onboarding and communication training for new team members, driving a 15% improvement in team satisfaction scores.
Education
Master of Science - Global Communications & Conflict Resolution
Florida International University
Miami, FL05.2023
Bachelors - Communication of Arts
Florida International University
Miami, FL12.2021
Skills
Public Speaking and Presenting
Content Creation & Social Media Management
Moderating Teamwork and Team Cooperation
Cultural Literacy
Interests
Singing & song writing
Content creation
Timeline
United Nations Communications Intern
United Nations Headquarters
01.2022 - 04.2022
Communications and Marketing Specialist
Miami Inter Air INC
12.2019 - Current
Customer Service Representative
PayCargo LLC
10.2017 - 12.2019
Volunteer
American Druze Society
06.2006 - Current
Master of Science - Global Communications & Conflict Resolution
Florida International University
Bachelors - Communication of Arts
Florida International University