Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cindy Allen

Embden,USA

Summary

Highly skilled communicator dedicated to enhancing the customer experience with a proven track record of making sound decisions in client-facing roles. Expert in implementing strategies to boost customer satisfaction, multitasking, and project management. Consistently delivers projects on schedule and within budget. Results-driven leader who consistently meets or surpasses set objectives.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Sales and Marketing Assistant

Northeast Delta Dental
06.2023 - Current
  • Coordinate trade show events and represent company at industry conferences.
  • Participate in team trainings to learn about features and specifications of new products.
  • Assist in planning, coordinating, and executing promotional events within budget guidelines.
  • Back up sales team with organized files, customer-focused approaches and good administrative skills.
  • Support sales team by creating sales presentations and collateral materials.
  • Established lasting customer relationships using active listening and problem-solving skills.
  • Demonstrated willingness and interest in learning new tasks and skills.

Administrative Coordinator

Spectrum Healthcare Partners
03.2023 - 06.2024
  • Prepared reports and presentations for internal and external use.
  • Created meeting agendas, took minutes during meetings, and distributed them afterward.
  • Developed filing systems that made it easier to locate important documents.
  • Handled incoming phone calls, emails, and correspondence in professional manner.
  • Provided administrative support for special projects assigned by supervisors.
  • Assisted with onboarding process for new hires, including orientation and training.
  • Managed scheduling of appointments, meetings, and events for executive staff.
  • Prepared thorough reports by compiling and distilling related data.

Patient Care Coordinator

College of Dental Medicine University of New England
07.2017 - 03.2022
  • Scheduled patient appointments and coordinated follow-up visits.
  • Coordinated patient referrals to specialists and other healthcare providers.
  • Collaborated with healthcare professionals to ensure optimal patient care.
  • Attended staff meetings regularly to discuss updates, challenges, and best practices.
  • Developed professional relationships with local healthcare providers to improve coordination of care across multiple disciplines.
  • Managed appointment cancellations, rescheduling, and waitlist requests from patients.
  • Maintained accurate and up-to-date patient records in electronic health system.
  • Maintained strict confidentiality regarding all aspects of patient information in compliance with HIPAA regulations.
  • Facilitated communication between patients, family members, and healthcare providers as needed.
  • Improved quality of care with diligent attention to patient needs and delivery strategies.

Office Coordinator

Brighton Dental Associates
02.2014 - 07.2017
  • Fostered positive work environment by addressing employee concerns promptly.
  • Handled confidential information with discretion, including sensitive HR matters.
  • Oversaw daily office operations and ensured smooth workflow.
  • Ensured compliance with local, state, and federal regulations regarding workplace safety.
  • Collaborated with administrative staff on billing, accounts payable, and other financial tasks.
  • Collaborated with IT department to troubleshoot technical issues in timely manner.
  • Executed smooth meetings, events and employee travel by coordinating all logistics and resources.
  • Strengthened customer relations with knowledgeable support and skilled management of important details.
  • Minimized data security risk with proper digital and physical protection.
  • Mentored subordinate employees to improve productivity and close knowledge gaps.
  • Created and maintained office documentation and manuals.
  • Preserved customer loyalty by quickly and completely resolving complaints.
  • Guided employees on how to handle difficult questions or problems.

Education

Associate in Science (A.S.) - Dental Hygiene

Westbrook College
Portland, Maine

Skills

  • Collaboration with sales teams

  • Administrative task management

  • Proficient in MS Office

  • Customer engagement strategies

  • Product marketing

  • Vendor management expertise

  • Meeting Preparation

  • Office Administration

  • Insurance industry knowledge

  • Relationship Building

  • Proficient in MS Applications

  • Customer relationship management

Certification

  • CPR Certified
  • Maine Insurance Producer License

Timeline

Sales and Marketing Assistant

Northeast Delta Dental
06.2023 - Current

Administrative Coordinator

Spectrum Healthcare Partners
03.2023 - 06.2024

Patient Care Coordinator

College of Dental Medicine University of New England
07.2017 - 03.2022

Office Coordinator

Brighton Dental Associates
02.2014 - 07.2017

Associate in Science (A.S.) - Dental Hygiene

Westbrook College

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