Cindy Ally
Queens,NY
Summary
Adept at database entry and renowned for exceptional customer service, I boosted client satisfaction at Qualfon Guyana by streamlining call handling processes. My tenure at Scotiabank highlighted my ability to manage sensitive information with utmost confidentiality and organize significant company events, enhancing team morale and productivity.
Professional administrative specialist with strong organizational skills and keen eye for detail. Proven track record of managing schedules, coordinating meetings, and handling correspondence efficiently. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, effective communication, and maintaining high standards in fast-paced environment.
Overview
11
11
years of professional experience
Work History
Office Secretary
JK Driving School
04.2022 - Current
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Responded to inquiries from callers seeking information.
- Scheduled appointments and conducted follow-up calls to approximately 30 clients or more per day.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality while handling sensitive information related to personnel matters or company projects.
Cashier/ Shift Supervisor
Ctown Supermarket
04.2018 - Current
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
Data Entry Clerk
Giftland Mall
11.2017 - 01.2018
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Coordinated with multiple departments to collect and enter data, ensuring interdepartmental coherence.
Cashier
Bingo Wholesale
04.2017 - 09.2017
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Administrative Assistant
Scotiabank
03.2014 - 02.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Call Center Representative
Qualfon Guyana
09.2013 - 02.2014
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
St. Stanislaus College
Georgetown, GuyanaSkills
- Scheduling appointments
- Customer service
- Executive support
- File management
- File organization
- Reception oversight
- Verbal communication
- Database entry
- Organization
- Spreadsheet management
Accomplishments
- Supervised team of 5 staff members to ensure high levels of accuracy while preforming day to day duties.
- Collaborated with team of over 20 people in the development of the Cafe Press project, which yielded positive results.
- Exceeded expectations at designated job which provided opportunities for higher level training.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Office Secretary
JK Driving School
04.2022 - Current
Cashier/ Shift Supervisor
Ctown Supermarket
04.2018 - Current
Data Entry Clerk
Giftland Mall
11.2017 - 01.2018
Cashier
Bingo Wholesale
04.2017 - 09.2017
Administrative Assistant
Scotiabank
03.2014 - 02.2017
Call Center Representative
Qualfon Guyana
09.2013 - 02.2014
High School Diploma -
St. Stanislaus College