Cindy Alvarado
Puyallup,WA
Summary
A bilingual customer service expert with solid experience in project and product management. She has proven skills in branch management and is adept at handling customer service with efficiency. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. She is currently looking to advance her career with a company that will provide growth opportunities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative/Branch Operations Manager
Romanoff Renovations
Puyallup
03.2022 - Current
- Monitor flooring installations, act as the liaison between The Home Depot stores, customers, subcontractors, vendors, sales associates, and other personnel
- Process requests for estimates/HDMS liaison questions and follow up with appropriate personnel
- Maintain Installer Engagement, to ensure delivery of services to customers promptly
- Inform customers and installers of any changes or issues with a work order and effective communication,
- Work with District Site Operations Managers (DSOM) with Installer relationships and retention
- Provide customer relationship management
- Take appropriate action to resolve all customer issues in a timely manner with conflict resolution,
- Coordinate receipt of material, installer pick up
- Process Incoming Order Review
- Push Schedule Incoming Orders with customers and installers
- delivers exceptional service while ensuring operational efficiency.
- Processed orders, forms, applications, and requests.
- Service Tickets: work with the DSOM and/or SOM to schedule/coordinate service tickets
- Communicate with customers to set expectations
- Assist DSOM with Escalated customers
- building strong, positive relationships between The Home Depot and Romanoff Renovations
- Followed up with customers to ensure their satisfaction.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
Assistant Branch Manager
Backyard Products
Puyallup
10.2019 - 05.2021
- Create and schedule projects with tentative schedules
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
- Issued finalized schedule of builds and deliveries to Operations Manager
- Customer de-escalation and problem solving for irate customers
- Monitored daily operations of the branch including sales, customer service, inventory control.
- Planned and coordinated risk mitigation strategies to protect company assets.
- Helped to re-write office SOP for smoother and more efficient daily operations
- Established and built customer relationships through targeted outreach and initiatives.
- Builder and subcontractor payroll and mileage tracking and submittals so workers would be paid correctly
- Handled all inbound calls to assist clients and corporate staff
- Provided training to new employees on company policies and procedures.
Production/Coordinator Assistant
Guardian Roofing
Auburn
06.2019 - 11.2019
- Coordinated and scheduled daily production activities to ensure efficient operations.
- Distribute production schedules or work orders to departments
- Review documents, such as production schedules, work orders, or staffing tables, to determine personnel or materials requirements or material priorities
- Maintain inventories of materials or supplies necessary to meet production demands
- Arrange for delivery, assembly, or distribution of supplies or parts to expedite flow of materials and meet production schedules
- Confer with department supervisors or other personnel to assess progress and discuss needed changes
- Worked closely with suppliers and vendors to negotiate contracts that met company objectives while minimizing costs.
- Managed day-to-day tasks assigned by Production Manager and Director ensuring deadlines are met consistently.
- Resolved any issues related to production process or equipment malfunctions quickly and efficiently.
Inside Sales Representative
Pioneer Building Supply
Tacoma
05.2017 - 03.2018
- First line of communication with customers
- Wrote up will calls as well as deliveries for house accounts
- Made collection calls and called to verify customer satisfaction
- Worked with vendors to get special material orders
- Expedited customer orders for quick delivery and to promote satisfaction.
- Handled all duties assigned as given, went above and beyond to keep customer satisfaction
- Conducted outbound calls to existing clients to upsell products or services.
- Liaised between outside sales representatives and accounts to optimize customer service.
- Helped to develop a team atmosphere that helped streamline customers' orders.
- Negotiated prices, terms of sale and service agreement to close transactions.
Landscape Project Manager
Rudy and Sons, LLC
Puyallup
05.2017 - 12.2017
- Comply with all company policies/procedures and safety requirements including supervisor and foreman discipline and documentation
- Ability to effectively and expeditiously process change orders
- Ability to manage multiple projects and coordinate company resources
- Ability to manage invoicing operations relative to completed operations of the landscape division
- Proper and safe skills in performing duties
- Proficiency in management of landscape operations paperwork
- Ability to communicate clearly and honestly with field operation team and management team
- Ability to take responsibility for landscape field operations
- Adhere to company policies, standards, and safety guidelines
- Working with management and other employees as a team
- Able to manage landscape construction team to meet or exceed company production rates set forth.
Patient Service Representative
Pacific Northwest Eye Associates
Tacoma
05.2015 - 12.2017
- Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
- Ensures legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations
- Maintains quality customer services by following customer service practices; responding to customer inquiries
- Protects operations by keeping claims information confidential
- Answered incoming calls in a professional manner.
- Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities
- Retrieves medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes
- Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs
- Scheduled patient appointments and procedures.
- Enhances medical records and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Education
MEDICAL ADMINISTRATIVE ASSISTANT -
EVEREST COLLEGE
01.2016
HIGH SCHOOL DIPLOMA -
E.B WALKER HIGH SCHOOL
01.2010
Skills
- Complaint Resolution
- Product Knowledge
- Problem-Solving Abilities
- Order Fulfillment
- Product Sales
- Escalation Management
- Customer Relationship Management (CRM)
- Administrative Support
- Client Relations
- Staff Training
- Professional Telephone Demeanor
- Schedule Mastery
- Project Management Abilities
- Coordination
- Adaptive Team Player
- Prioritization
- Inbound and Outbound Calling
- Scheduling
- Call Management
Certification
OSHA
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
Spanish
Languages
Spanish
Full Professional
References
References available upon request.
Timeline
CSR - Customer Service Representative/Branch Operations Manager
Romanoff Renovations
03.2022 - Current
Assistant Branch Manager
Backyard Products
10.2019 - 05.2021
Production/Coordinator Assistant
Guardian Roofing
06.2019 - 11.2019
Inside Sales Representative
Pioneer Building Supply
05.2017 - 03.2018
Landscape Project Manager
Rudy and Sons, LLC
05.2017 - 12.2017
Patient Service Representative
Pacific Northwest Eye Associates
05.2015 - 12.2017
MEDICAL ADMINISTRATIVE ASSISTANT -
EVEREST COLLEGE
HIGH SCHOOL DIPLOMA -
E.B WALKER HIGH SCHOOL
OSHA
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