Hi, I’m
Cindy Amarales
Northridge,CA
Summary
A dynamic Office Manager, I leveraged organizational skills and customer service excellence to enhance operational efficiency and client satisfaction. Expert in office administration and staff management, I spearheaded initiatives that significantly improved workplace productivity and team cohesion, embodying professionalism and strategic planning in every task.
Overview
13
years of professional experience
Work History
Roots and Budz
Office Manager
09.2017 - 07.2022
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
The Grilled Cheese Truck
Cashier
07.2014 - 07.2015
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Increased sales of promotional items by informing customers about current offers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
In-N-Out Burger
Cashier
09.2009 - 06.2012
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Owensmouth High SchoolCanoga Park, CA
High School Diploma
06.2011
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Customer Relations
- Clear oral/written communication
- Administrative Support
- Payroll Processing
- Bookkeeping
- Document Management
- Payroll and budgeting
- Clerical Support
- Mail handling
- Scheduling
- Inventory Control
- Staff Management
- Employee Supervision
- Operations Management
- Conflict Management
- Supply Management
- Employee Training
- Documentation and control
- Team Supervision
- Staff Training
- Project Management
- Workforce Management
- Strategic Planning
- Budgetary Planning
- Good Judgment
- Problem Resolution
- Decision-Making
- Professional and Courteous
- Team Leadership
- Managing Operations and Efficiency
- Administration and Reporting
- Schedule Management
- Work Planning and Prioritization
- Team Development
- Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Roots and Budz
09.2017 - 07.2022
Cashier
The Grilled Cheese Truck
07.2014 - 07.2015
Cashier
In-N-Out Burger
09.2009 - 06.2012
Owensmouth High School
High School Diploma
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