Cindy Amaro
Punta Gorda,FL
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
27
27
years of professional experience
Work History
President
Exclusive Property Preservation, Corp.
05.2014 - Current
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Reduced operational costs through strategic cost management initiatives.
- Employed optimal safety practices to reduce worksite complaints and hazards.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial, operational and human resources to optimize business performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Initiated strategy to drive company growth and increase market share and profitability.
- Oversaw business-wide changes to modernize procedures and organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Office Manager
Amaro Cuba Travel
03.2008 - 05.2014
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Business Development Consultant
C & N Air Conditioning
12.2001 - 11.2008
- Negotiated contracts and closed sales with new and existing clients.
- Arranged potential client contacts, cultivated relationships, and followed through all service needs.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Communicated with local organizations to build networks and develop leads.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Pitched plans and investment strategies to potential partners to raise capital.
- Improved sales documents with new and improved features.
- Kept detailed records of daily activities through online customer database.
- Built diverse and consistent sales portfolio.
- Attended monthly sales meetings and quarterly sales trainings.
- Developed, maintained and utilized diverse client base.
- Generated advertising brochure for vendor use.
- Informed customers of promotions to increase sales productivity and volume.
Billing Clerk
Benton Express
06.1999 - 11.2001
- Entered and maintained billing information in company internal databases for accessibility.
- Verified accuracy of billing data and corrected discrepancies.
- Monitored outstanding invoices and performed collections duties.
- Managed invoicing and payment processing operations.
- Executed billing tasks and recorded information in company databases.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices, credit memos and payments within established timelines.
- Generated daily, weekly and monthly reports for billing department.
- Used data entry skills to accurately document and input statements.
Boarding Concierge
Carnival Cruise Lines
09.1996 - 05.1999
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
Education
Applied Structural Drying - Restoration
Institute of Inspection Cleaning And Restoration
Panama City, FL07.2023
Contractor - Construction
Cam Tech School of Construction
Fort Myers04.2023
Applied Microbial Growth - Mold
Institute of Inspection Cleaning And Restoration
St Petersburg, FL 04.2023
Real Estate Broker -
Ed Klopfer School of Real Estate
Sarasota10.2020
Mold Remediator - Mold
Certified Mold Free
Davie, FL05.2018
Mold Assessor - Mold
Certified Mold Free
Davie, FL05.2018
Water Mitigation Tech - Restoration
Institute of Inspection Cleaning And Restoration
Fort Lauderdale, FL05.2018
Real Estate Agent -
Ed Klopfer School of Real Estate
Sarasota, FL12.2016
No Degree -
Miami Dade Community College
Miami, FL06.1999
High School Diploma -
Monsignor Edward Pace High School
Opa-locka, FL06.1999
Skills
- SEO Optimization
- Business Development
- Budget Management
- Financial Management
- Contract Administration
- Business Administration
- Account Management
- Financial Planning
- Staff Training
- Risk and Mitigation Analysis
- Sales and Marketing
- Operations Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
President
Exclusive Property Preservation, Corp.
05.2014 - Current
Office Manager
Amaro Cuba Travel
03.2008 - 05.2014
Business Development Consultant
C & N Air Conditioning
12.2001 - 11.2008
Billing Clerk
Benton Express
06.1999 - 11.2001
Boarding Concierge
Carnival Cruise Lines
09.1996 - 05.1999
Applied Structural Drying - Restoration
Institute of Inspection Cleaning And Restoration
Contractor - Construction
Cam Tech School of Construction
Applied Microbial Growth - Mold
Institute of Inspection Cleaning And Restoration
Real Estate Broker -
Ed Klopfer School of Real Estate
Mold Remediator - Mold
Certified Mold Free
Mold Assessor - Mold
Certified Mold Free
Water Mitigation Tech - Restoration
Institute of Inspection Cleaning And Restoration
Real Estate Agent -
Ed Klopfer School of Real Estate
No Degree -
Miami Dade Community College
High School Diploma -
Monsignor Edward Pace High School
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