Cindy Arellano
Santa Ana,CA
Summary
Professional and knowledgeable office assistant offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
6
6
years of professional experience
Work History
Administrative Office Assistant
Vista Global Academies
07.2021 - Current
- Pleasantly greet all office visitors and ask open-ended questions to determine needs.
- Manage front desk duties including answering phones, responding to emails and greeting visitors.
- Maintain student records and ensure confidentiality of sensitive information.
- Support administrative staff with various clerical tasks such as filing, photocopying, and data entry.
- Maintain daily attendance record of students in school.
- Facilitate communication between teachers and administration regarding student absences, leading to better support for struggling students.
- Manage high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Manage enrollment process by obtaining accurate contact information for new students'' families during registration periods.
- Support the school administration with accurate data entry for student enrollment, attendance, and academic performance.
Office Assistant
Bristol Optometry
03.2019 - 05.2021
- Maintained and updated office records, both digital and physical.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Followed up on costumers insurance benefits before confirming office visits.
Claim Examiner
Imagenet
07.2018 - 02.2019
- Accurately processed medical claims in accordance with company policies and procedures.
- Responsible for independently reviewing claim documents.
- Examine claims to ensure insurance coverage and validity.
- Scanned medical claims through software device.
- Addressed concerns quickly to avoid lasting issues.
- Completed all assignments tasks prior to shift end.
- Completed all required paperwork within anticipated timeframes.
Education
Bachelor of Arts - Social Work
Santa Ana College
Santa Ana2027
High School Diploma -
Valley High School
Santa Ana06.2018
Skills
- Office Management
- Customer Service
- Multitasking Skills
- Bilingual
- Time Management
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Administrative Office Assistant
Vista Global Academies
07.2021 - Current
Office Assistant
Bristol Optometry
03.2019 - 05.2021
Claim Examiner
Imagenet
07.2018 - 02.2019
Bachelor of Arts - Social Work
Santa Ana College
High School Diploma -
Valley High School
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