Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Arnold

Indianapolis,IN

Summary

Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

31
31
years of professional experience

Work History

Cashier

Franciscan Health Indianapolis
03.2024 - 06.2024
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Patient Financial Counselor

Franciscan Health Indianapolis
08.2023 - 06.2024
  • Conducted thorough audits of patient accounts to identify discrepancies and prevent potential revenue loss.
  • Educated patients on available financial assistance programs, guiding them through application processes when needed.
  • Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
  • Collaborated with medical staff to ensure accurate billing codes and minimize claim denials.
  • Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
  • Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
  • Reduced hospital bad debt through proactive communication with patients about their financial responsibilities.
  • Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
  • Enhanced team performance through regular trainings on best practices in patient financial counseling and related topics.
  • Streamlined insurance verification processes for increased efficiency and reduced errors.
  • Negotiated payment plans with patients, maintaining a high rate of successful payments.
  • Verified patient insurance eligibility and entered patient information into system.
  • Engaged with patients to provide critical information.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Resolved customer complaints using established follow-up procedures.

Customer Service Representative

R1 Rcm
03.2022 - 07.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Updated account information to maintain customer records.

Customer Service Team Lead

St Vincent's University Hospital
03.2018 - 06.2022
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Reduced average handle time through effective communication training and improved knowledge of products/services offered.
  • Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
  • Implemented feedback tracking system to identify areas of improvement and adjust team strategies accordingly.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Maintained high employee retention rates by fostering a positive work environment and supporting professional development opportunities.

Customer Service Representative

St Vincent's University Hospital
01.2010 - 03.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Updated account information to maintain customer records.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Tracked customer service cases and updated service software with customer information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Investigated and resolved customer inquiries and complaints quickly.

Admissions Representative

Methodist Hospital Of Indiana
03.2008 - 09.2008
  • Confirmed patient demographics and updated practice management software for accuracy.
  • Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
  • Operated standard office software applications to compile data and prepare information and correspondence.
  • Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
  • Coordinated with staff to process [Type] paperwork and direct to appropriate departments.
  • Used [Software] to record and organize patient insurance and medical information.
  • Assisted other clerks with front desk duties, answering questions and accurately using reservation system.

Patient Financial Counselor

Methodist Hospital Healthcare System
01.1993 - 03.2008
  • Educated patients on available financial assistance programs, guiding them through application processes when needed.
  • Assisted in the development of new policies and procedures to improve overall patient financial experience.
  • Increased patient confidence in the billing process by providing clear explanations of insurance benefits and coverage limitations.
  • Managed sensitive patient information with utmost discretion, adhering to all HIPAA guidelines.
  • Provided compassionate assistance to financially challenged patients, identifying potential sources of funding or discounts when applicable.
  • Enhanced patient satisfaction by effectively explaining financial options and answering billing inquiries.
  • Enhanced team performance through regular trainings on best practices in patient financial counseling and related topics.
  • Streamlined insurance verification processes for increased efficiency and reduced errors.
  • Negotiated payment plans with patients, maintaining a high rate of successful payments.
  • Verified patient insurance eligibility and entered patient information into system.
  • Provided excellent customer service to patients and medical staff.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Education

Associate of Arts - Medical Office Management

Professional Careers Institute, Inc. - Indianapoli
Indianapolis, Indiana
08.1977

Skills

  • Customer Service
  • Cash Handling
  • Customer service excellence
  • Patience and Empathy
  • Customer Assistance
  • Work Ethic and Integrity
  • Time management skills
  • Cash handling and management
  • Money Handling
  • Customer Relations

Timeline

Cashier

Franciscan Health Indianapolis
03.2024 - 06.2024

Patient Financial Counselor

Franciscan Health Indianapolis
08.2023 - 06.2024

Customer Service Representative

R1 Rcm
03.2022 - 07.2023

Customer Service Team Lead

St Vincent's University Hospital
03.2018 - 06.2022

Customer Service Representative

St Vincent's University Hospital
01.2010 - 03.2018

Admissions Representative

Methodist Hospital Of Indiana
03.2008 - 09.2008

Patient Financial Counselor

Methodist Hospital Healthcare System
01.1993 - 03.2008

Associate of Arts - Medical Office Management

Professional Careers Institute, Inc. - Indianapoli

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Cindy Arnold