Cindy Avina
Arlington,Tx
Summary
Bilingual senior banking professional who is performance oriented and a confident leader. With over 10 years of supervising experience. I have the ability to use strong communication and collaboration skills to help teams find their potential and exceed company expectations while multitasking with manager duties and teller transactions.
Overview
13
13
years of professional experience
Work History
Sr. Universal Bank
Susser Bank
Arlington, TX
05.2023 - Current
- Verified accuracy of customer information and documents to ensure compliance with bank regulations, needed to open accounts.
- Provided training to new hires on banking processes and procedures.
- Supervised tellers during peak hours of operation, providing assistance when needed.
- Performed and assisted with all monthly and quarterly audits.
- Developed strategies and innovative ideas to improve operational efficiency within the branch.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted, when manager was out, by completing daily deposit reports.
Branch Banker/Backup Branch Manager
BBVA / PNC Bank
Arlington
01.2020 - 05.2023
- Maintained in-depth knowledge of bank products, services, and best practices
- Managing vault and conducting monthly audits along with managing all Manager Operational tasks for the branch
- Training new hires while also working direct with Loss Prevention and Regional Manager
- Providing customers with high level of service, privacy and confidentiality, and friendly, welcoming attitude
- Handled all transactional services, including bank deposits, monetary withdrawals, transfers, and other bank teller transactions.
- Identify and recommend financial products and banking solutions based on client needs, utilize consultative sales techniques to deliver value-added services.
Relationship Banker/ Teller Supervisor
Bank of America
Grand Prairie
04.2016 - 02.2019
- Process transactions accurately and efficiently to build client confidence and trust, based on established policies and procedures
- Engaging customer in lobby and educating customers on self-service banking options (for example, mobile, online, ATM) and building and deepening customer relationships
- Open deposit accounts and cross selling banking products (examples: credit cards, CDs, IRAs, loans)
- Monitored and reviewed banking center security procedures, and controlled access to vault and balancing teller cash drawers.
Accounting Office Manager
Walmart
Arlington
10.2011 - 01.2016
- Attending and balancing to all cash tills including money center, self checkouts and service center on a daily basis while following a strict deadline and making daily bank deposits
- Daily research of shortages and theft reports while working directly with Asset Protection
- Assisting with all cash reports for the entire store
- Multitasking as a back up front end manager.
Education
High School Diploma -
James Bowie HS
Arlington, TX06-2009
Skills
- Bilingual
- Strong communication and collaboration skills
- Leadership
- Supervising experience
- Managerial duties
- Teller transactions
- Knowledge of bank products and services
- Vault management
- Loss prevention
- Customer service
- Consultative sales techniques
- Transaction processing
- Building customer relationships
- Cross-selling banking products
- Security procedures
- Cash handling
- Daily cash reports
- Multitasking
Timeline
Sr. Universal Bank
Susser Bank
05.2023 - Current
Branch Banker/Backup Branch Manager
BBVA / PNC Bank
01.2020 - 05.2023
Relationship Banker/ Teller Supervisor
Bank of America
04.2016 - 02.2019
Accounting Office Manager
Walmart
10.2011 - 01.2016
High School Diploma -
James Bowie HS
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