Cindy Avitia

• Built strong relationships with clients through attentive service, leading to repeat business and referrals.
• Emphasized product specifications to meet customer needs.
• Increased customer satisfaction by addressing and resolving issues promptly and professionally.
• Assisted call-in customers with questions and orders
• Described product highlights and benefits to help guide purchasing decisions.
• Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
• Participated in ongoing product training sessions, ensuring a comprehensive understanding of offerings to better assist customers.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
• Participated in regular training sessions to stay current on industry trends and best practices.
• Trained new employees on customer service, money handling and organizing strategies.
• Negotiated prices, terms of sales and service agreements.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Managed a high volume of files, maintaining organization and accuracy throughout the entire process.

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• Explained latest promotions, sales incentives and offerings to promote savings and drive sales.
• Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling.
• Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
• Answered guest questions and walked through features of wireless devices to resolve confusion about device features.
• Detailed product features for customers to provide information for best decisions based on personal
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Organized store by returning merchandise to proper areas and restocked displays.
• Stayed up to date on store promotions, payment policies and security practices.

• Delegated tasks appropriate to individual employees to provide development opportunities.
• Addressed employee issues and conflicts to provide input, feedback and coaching.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Created training manual for employees to use as reference guide.
• Monitored on-going quality control data to check compliance with product specifications.

• Helped customers by answering questions and locating merchandise.
• Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
• Initiated friendly conversation with customers to determine level of assistance required.
• Monitored sales floor to identify customers in need of assistance and merchandise in need of replenishment.
• Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
• Calculated pricing, applied discounts and collected payments to process transactions.
• Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
• Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Recruited, hired and trained new staff to develop with excellent product knowledge