Cindy Baldeo
Adelanto,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Warehouse Associate
Nordstrom
San Bernardino, CA
11.2015 - Current
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Consistently lifted materials weighing as much as 45 pounds.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Maintained warehouse accessibility and safety for customer traffic by discarding empty boxes and removing obstacles from aisles.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Operated PC and RF-based computer systems for inventory management.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Completed over 350 customer orders each day in warehouse setting.
- Simplified shipping and receiving processes for improved workflow.
Customer Service Associate
FedEx
Los Angeles, CA
11.2005 - 05.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Front Desk Associate
Valley Cancer Institute
Los Angeles, CA
04.2002 - 01.2005
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Answered guest questions and referred to local points of interest.
- Collected room deposits, fees and payments.
- Maintained transaction security by verifying payment cards against identification.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Prepared variety of different written communications, reports and documents
- Used Microsoft Word and other software tools to create documents and other communications
- Created plans and communicated deadlines to complete projects on time
- Prepared initial patient charts for admission
- Called and faxed pharmacies to submit prescriptions and refills
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Collected and documented patient medical information such as blood pressure and weight
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes
Cashier Assistant
Costco
Los Feliz, CA
04.2001 - 01.2002
- Helped complete purchases, locate items
- Worked with other associates to support cashiers and management needs.
- Packed customer orders into boxes and bags.
- Scanned regularly for potential safety or operational issues and reported to management for resolutions.
Education
Associate of Science - Nursing
Victor Valley College
Victorville, CA06.2021
Associate of Science - Cell Biology And Anatomy
Los Angeles Pacific College
San Dimas, CA08.2022
Skills
- Problem-Solving
- Attention to Detail
- Critical Thinking
- Good Telephone Etiquette
- Active Listening
- Written Communication
- Self-Motivated
- Dependable and Responsible
- Data Entry
- Teamwork and Collaboration
Timeline
Warehouse Associate
Nordstrom
11.2015 - Current
Customer Service Associate
FedEx
11.2005 - 05.2011
Front Desk Associate
Valley Cancer Institute
04.2002 - 01.2005
Cashier Assistant
Costco
04.2001 - 01.2002
Associate of Science - Nursing
Victor Valley College
Associate of Science - Cell Biology And Anatomy
Los Angeles Pacific College
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