Cindy Baldwin
Macon,GA
Summary
Dynamic leader with proven expertise in store operations and furniture management, notably at Big Lots. Excelled in supplier negotiation and sales reporting, boosting revenue through strategic merchandising. Skilled in teamwork and customer service, I mentored staff to enhance performance and customer satisfaction. Achieved significant sales growth by leveraging health and safety compliance and innovative display techniques.
Developed strong organizational and leadership skills in fast-paced retail environment, excelling in team management and customer service. Seeking to transition into new field, leveraging abilities in project coordination and problem-solving. Aiming to contribute to dynamic and collaborative work setting.
Overview
12
12
years of professional experience
Work History
Furniture Manager
Big Lots
08.2020 - Current
- Trained and mentored new team members on store policies, product offerings, and sales techniques.
- Evaluated employee performance regularly, offering constructive feedback for improvement opportunities as needed.
- Enhanced customer satisfaction by providing excellent service and product knowledge in the furniture department.
- Built strong relationships with vendors, negotiating favorable terms for pricing and delivery schedules.
- Maintained a clean, organized showroom floor while adhering to visual merchandising guidelines set by corporate standards.
- Analyzed sales data to identify top-performing products, informing purchasing decisions for future inventory expansions.
- Increased sales revenue through effective merchandising, display techniques, and promotional strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Dollar Tree
10.2012 - 04.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Skills
- Furniture assembly
- Store operations
- Health and safety compliance
- Supplier negotiation
- Sales reporting
- Space planning
- Delivery coordination
- Teamwork
- Customer service
- Problem-solving
- Decision-making
- Self motivation
- Shift scheduling
- Project planning
- Profit and loss management
Timeline
Furniture Manager
Big Lots
08.2020 - Current
Store Manager
Dollar Tree
10.2012 - 04.2024
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