Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
5
5
years of professional experience
Work History
Patient - Transporter
Banner Health
12.2020 - 11.2021
Observed safety protocols
Reduced patient anxiety during transport by maintaining open communication and answering questions.
Provided patient transport using various equipment and adhered to Safety Guidelines.
Enhanced patient comfort by providing compassionate care and timely transportation.
Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
Front Desk Receptionist
Banner Baywood Medical Center
11.2021 - 05.2023
Enhanced customer satisfaction by providing efficient and professional front desk services.
Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Developed strong working relationships with team members, fostering a positive work environment.
Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
HouseKeeper
Banner Health
10.2018 - 12.2020
Inspected each room for cleanliness, utilizing checklist to meet company standards
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Reported guest issues, safety and maintenance concerns immediately to supervisor
Interacted pleasantly with clients and guests.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
Certificate - Medical Coding/Billing
Everest College
Mesa, AZ
07.2006
Diploma -
Pinole Valley High School
01.1988
Skills
Professional Demeanor
Office Equipment Operations
Time Management
Data Entry
Information Protection
PC Proficient
Clerical Support
Guest Relations
Supply Management
Call Routing
Spreadsheet tracking
Multi-Line Telephone Systems
Problem-solving skills
References
Eliza Campbell, Banner Health, Supervisor, Eliza.Campbell@BannerHealth.com, 480-321-2000
David Moore, BannerHealth.com, Supervisor, 480-321-2000