Summary
Overview
Work History
Education
Skills
Continuing Education/Consulting
Professional References
Timeline
OfficeManager

Cindy Barlow

Franklin,GA

Summary

Experienced Dental Office Manager optimizing productivity, efficiency and high service quality across all environments of the dental office. Highly dependable, ethical and reliable support specialist and leader that blends organizational, technical and business practices. Works effectively with cross-functional teams in ensuring operational and service excellence. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote productive and quality dentistry.

Overview

18
18
years of professional experience

Work History

Office Manager

Kersey Dental
Lagrange, GA
06.2017 - 12.2021
  • Optimized organizational systems for payment collections, AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Worked along with practice owner on all new hires, as well as employee termination.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Oversaw all software updates and conversions, along with training employees on all new changes.
  • Evaluated and corrected any IT problems during daily operations that was within my knowledge.
  • Advised and implemented use of Dentrix latest update to include EFT payments to increase payment turn around, and error.
  • Upheld collection rate at 80% or above for patient, and insurance A/R. Estimated 2400 patient practice
  • Communicated and resolved any patients complaints, or issues.
  • Performed 10+ NP interviews per week in person upon first visit. Also closed with with patient to make sure all expectations were met. Addressed if they were any issues.

Dental Insurance Coordinator

Kersey Dental
Lagrange, GA
06.2014 - 06.2016
    • Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
    • Processed payment via telephone and in person with focus on accuracy and efficiency.
    • Verified accuracy of accounts payable payments, resulting in 40% reduction in payment errors and check reissues.
    • Verified and entered all new insurance plans into Dentrix.
    • Trained and mentored new team members on all aspects of insurance.
    • Worked one on one with insurance companies on numerous denied claims, to find and correct errors, and speak with review boards to insure proper payments.
    • Batched & sent electronic claims, corrected any rejected or non processed claims or attachments.

Patient Coordinator

Kersey Dental
Lagrange, GA
12.2007 - 05.2014
  • Worked directly with provider & assistants to make most effective and long term treatment plans for patients
  • Planned detailed visits along with expected financial commitments from patients.
  • Oversaw all front desk employees
  • Managed restorative, and hygiene schedules to make sure of fulfilling daily production goals for all providers.
  • Lead all morning huddles going over all important information for daily schedules. Including scheduling spots for emergencies, and filling cancellations that occurred after hours.

Dental Assistant, Chairside

Dr. Laney Smith
Newnan, GA
05.2002 - 11.2007
  • Prepared and arranged instruments, medications and required materials for dental procedures.
  • Sterilized rooms and prepped equipment and instruments for 15+ procedures daily.
  • Educated patients by giving oral hygiene, plaque control and postoperative instructions.
  • Used Dentrix to document and maintain patient information and health background.
  • Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.

Education

High School Diploma -

West Lincoln High School
Brookhaven, MS
05.1995

Some College (No Degree) -

Copiah-Lincoln Community College
Wesson, MS

Skills

  • Office Management
  • Staff Training
  • Insurance
  • Delegation and Work Assignment
  • Leadership and Change Management
  • Administration and Operations
  • System Updates
  • Versatile in all aspects of Dentrix software

Continuing Education/Consulting

During my last office management position, I had one year of consulting and coaching through Spiel Consulting. I feel this time expanded my talents and opened my mind to new views of practice management, team building as well data analysis to improve daily production. I would have monthly zoom meetings with Bob Spiel to insure I was implementing ideas, and practice protocols, throughout the practice.


Over my many years in dentistry I have always strived to take courses, enroll in webinars, and attend year dental conventions, that would always enhance my knowledge to insure that I was always aware of the latest technologies to make my team effective.




Professional References

Kim Ramcharan "RDH Regional Hygiene Mentor of Operations Heartland Dental"

Tabitha Boone "RDH Hygiene Mentor Heartland Dental"


Additional References Upon Request

Timeline

Office Manager

Kersey Dental
06.2017 - 12.2021

Dental Insurance Coordinator

Kersey Dental
06.2014 - 06.2016

Patient Coordinator

Kersey Dental
12.2007 - 05.2014

Dental Assistant, Chairside

Dr. Laney Smith
05.2002 - 11.2007

High School Diploma -

West Lincoln High School

Some College (No Degree) -

Copiah-Lincoln Community College

Similar Profiles

CREATE PROFILE
Cindy Barlow