Cindy Bastarache
Leominster,MA
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [House Keeper} position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
Work History
House Keeping
Christopher Heights
05.2020 - 05.2020
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
- Cleaned patients room,dining room and open areas.
- helped with cleaning from dining room experience from serving to clean up.
Conducted regular room inspections to verify compliance with housekeeping standards.
Front End
Burger King
03.2003 - 03.2004
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Data Clerk
Institute For Professional Practice
10.2001 - 10.2003
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Completed data entry tasks with accuracy and efficiency.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- charting clients behavior.
Laundry Aide
Lachance Center Rehabilitation
07.2001 - 04.2002
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Collected soiled linens and clothing and pretreated stains.
- Maintained safety practices at all times to protect personnel and laundry loads.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- bring laundry to residents rooms.
Front End
Burger King
10.1999 - 10.2000
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- made and prepped food.
Residential Counselor
Community Resource For Justice
11.2023 - Current
- Monitored and documented client progress toward meeting goals and objectives.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Collaborated with case managers to maintain continuity of care and to provide referrals to treatment programs.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
- Developed and implemented comprehensive individualized treatment plans for high-risk clients in residential setting.
- Developed and maintained relationships with community resources to provide additional support services.
- Supervised team of residential counselors while managing 24-hour residential facility for adults with mental health disorders.
- Educated clients on managing mental health disorders and identifying signs and symptoms of relapse.
- Enforced policies and safety standards through building and room rounds.
- Provided crisis management and intervention during emergency situations.
- Facilitated group counseling sessions to help clients address issues of substance abuse, anger management and interpersonal relationships.
- Coordinated with other professionals to develop interdisciplinary treatment plans.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Collaborated with residential team to maximize effective and efficient operations.
- Evaluated student progress to identify areas of improvement and provide feedback.
- Developed, implemented and monitored residential policies and procedures.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Promoted culture of respect and understanding among students.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Helped develop and implement programs to foster community growth and development.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Responded to student inquiries and concerns, offering support and guidance.
- Facilitated smooth transition of new students into residential program.
- Solved grievances and complaints by collaborating with residents.
- Supervised student employees and provided feedback on performance.
- Mentored and coached students to foster positive relationships and encourage successful academic achievement.
- Assisted in recruitment and selection of student leaders.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Developed and maintained relationships with parents to promote positive living environment for students.
Education
No Degree - All
Winchendon Public School
Winchendon, MA10.2021
GED -
Berkshire Community College
Pittsfield, MA10.2009
Skills
- Infection Control
- Supply Inventory Management
- Residential Cleaning
- Restroom Detailing
- Laundry Management
- Customer Service
- Folding Clean Laundry
- Teamwork
- Resident Support
- Customer-Oriented
- Excellent Oral and Written Communication
- Data Entry
- Teamwork and Collaboration
- Critical Thinking
- Active Listening
- Resident Support
- Customer-Oriented
- Excellent Oral and Written Communication
- Training and Development
- Resident Support
- Customer-Oriented
- Excellent Oral and Written Communication
- Self-Motivated
- Resident Support
- Customer-Oriented
- Excellent Oral and Written Communication
- Multitasking Abilities
- Good Telephone Etiquette
- Decision-Making
Timeline
Residential Counselor
Community Resource For Justice
11.2023 - Current
House Keeping
Christopher Heights
05.2020 - 05.2020
Front End
Burger King
03.2003 - 03.2004
Data Clerk
Institute For Professional Practice
10.2001 - 10.2003
Laundry Aide
Lachance Center Rehabilitation
07.2001 - 04.2002
Front End
Burger King
10.1999 - 10.2000
No Degree - All
Winchendon Public School
GED -
Berkshire Community College
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