Cindy skinner
Forest City,NC
Summary
Results-oriented professional specializing in Operations Management with proven expertise in team leadership and workflow optimization. Strong background in strategic planning and problem-solving to enhance productivity and customer satisfaction. Track record of fostering collaboration and adaptability within teams to drive high-quality outcomes.
Overview
40
40
years of professional experience
Work History
Assistant Manager
KOA
01.2020 - 08.2024
- Enhanced customer satisfaction through attentive needs assessment and support.
- Verified stock levels by conducting regular inventory counts and addressing discrepancies.
- Reduced overhead costs by managing inventory levels to prevent stockouts effectively.
- Mentored junior staff, fostering their professional development and enhancing team capabilities.
- Generated repeat business by delivering exceptional customer service consistently.
- Facilitated recruitment and onboarding of new employees to ensure staffing adequacy.
Assistant Manager
KOA
09.2023 - 03.2024
- Achieved operational goals by supervising daily activities and performance standards.
- Enhanced customer experience by maintaining a clean and organized store environment.
- Fostered positive work culture through strong relationships with team members.
- Increased financial accuracy by monitoring cash intake and deposit records effectively.
- Ensured precise financial reporting through daily cash reconciliations and oversight.
- Resolved customer complaints promptly, improving overall satisfaction rates.
KOA FREDERICKS VA
RAC
09.2019 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service
KOA Campgrounds
08.2016 - 09.2019
- Achieved high client satisfaction through exceptional customer service delivery.
- Resolved passenger concerns promptly, enhancing overall customer experience and satisfaction.
- Gained positive feedback from clients by consistently providing excellent support.
- Facilitated referrals and positive reviews through outstanding customer service efforts.
Masiello Insurnce Co
Masiello
01.1985 - 08.2016
- Enhanced team dynamics through effective communication and guidance.
- Fostered a supportive environment, promoting respect and friendliness among team members.
- Streamlined day-to-day operations, ensuring efficient collaboration with all staff.
- Successfully adapted to flexible hours, including nights and weekends, as required.
- Managed time adeptly, consistently completing tasks within established deadlines.
- Demonstrated strong organizational skills and detail-oriented work ethic consistently.
Education
Lawrence High School
Lawrence MATimeline
Assistant Manager
KOA
09.2023 - 03.2024
Assistant Manager
KOA
01.2020 - 08.2024
KOA FREDERICKS VA
RAC
09.2019 - 01.2023
Customer Service
KOA Campgrounds
08.2016 - 09.2019
Masiello Insurnce Co
Masiello
01.1985 - 08.2016
Lawrence High School