Cindy Bell
Blacklick,OH
Summary
Accomplished healthcare professional with a successful track record in a wide variety of healthcare roles. Achievements include: staff retention, successful integration, operational efficiency, increased census, and significantly improved profitability. Passionate about quality healthcare with solid operations management of multiple sites. Dedicated healthcare professional with over 20 years' experience within Home Health, Hospice, Hospitals, OTP/MAT, Assisted Living, LTC/CCRC, Physicians' offices, Behavioral Health and Denovo. Effective at improving revenue, team productivity and policies to keep the facility operating at a sustainable and profitable level. Well-versed in motivating and retaining employees, building relationships with residents and families and achieving the requirements for continued accreditation.
Overview
27
27
years of professional experience
Work History
Senior Clinic Manager
Community Medical Services
07.2023 - Current
- Multisite management
- Operational oversight and supervision of clinic staff, and managers
- Increased census from 104 to 907 in 12 months
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Process Improvement management/project management
- Cultivated community partnerships
- Fiscal management and budgets
- Created and implemented policies to improve operational efficiency and patient care quality.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Improved patient satisfaction through effective communication and compassionate care.
Healthcare Consultant
Pinnacle Consulting
05.2015 - Current
- Experienced in Business Start-ups (Home Health, Hospice, OTP, MAT), Human Resources, Audits, Proposal Writing, Credentialing, Survey Prep, Business Reviews, and Medical Coding
- EMR/EHR reviews and best practice
- Led Mock Surveys
- Inpatient Behavioral Health/Addiction, Hospice, Hospital, Home Health, and Long-Term Care/Assisted Living/Medical Practices, DODD
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements
- Staff education, quality assurance, development and writing of policy and procedures
- Startup, consulting, corporate compliance/HIPAA experience, working knowledge of State and Federal Regulations, OHMAS, CARF, DEA, and The Joint Commission
- Exceptional results in customer satisfaction, and patient outcomes
- Responsible for ensuring all departments are operating within budgetary guidelines, profit and loss
- Employment related laws and regulations, discipline and termination of employees in accordance with organization/company policies
- Facility Oversight
- Clinical Staff Management
- Served as a subject matter expert on healthcare regulations, providing guidance to clients on navigating compliance requirements.
- Facilitated training sessions for healthcare professionals on industry best practices, enhancing their skills and knowledge base.
- Developed strong relationships with key stakeholders in the healthcare industry, positioning clients as trusted partners within their respective markets.
Regional Director of Operations
Star Home Health Services
07.2010 - 06.2023
- Multi-site management oversight of 5 areas (Sunbury, Delaware, Coshocton, Newark, and Mt Vernon)
- 10 direct reports and 350 team members
- Starting average daily census of 230 increased daily census to 1200 within the first year
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Annual budget preparation, maintain budgets, fiscal management and profit/loss
- Transitioned from Executive Director to Regional Director of Operations within 2 years
- Achieved initial accreditation and implemented the electronic medical/health records
- Clinical Management
- Oversite of QAPI programs with continuous improvement achieved
- Experience with State and Federal Regulations/The Joint Commission and State Survey Experience
- Monitored metrics to verify effectiveness in strategies designed to increase profit margin
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Set team and individual KPIs and provided regular, actionable feedback.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
Executive Director
The Ohio Eastern Star Home
07.2001 - 07.2010
- Experience with State and Federal Regulations/The Joint Commission and State Survey Experience
- Increased Occupancy by 50 percent
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility
- Memory Care Experience/ Alzheimer Trained and Certified
- Shared mission of organization with public through successful community outreach and marketing strategies
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
Regional Human Resource Manager
HCR Manor Care
04.1998 - 06.2001
- Multiple site management of Human Resource departments; recruiting, interviewing, hiring, and training
- Constructive and timely performance evaluations
- Interpersonal, negotiation, and conflict resolution
- Analytic and problem-solving skills
- Discipline and termination of employees in accordance with company policies
- Oversaw exit interviews and maintained department records and reports
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends
- Mitigated audit risk by optimizing compliance tools, identifying deficiencies and implementing corrective actions
- Implemented successful change management initiatives, supporting employees during organizational transitions.
- Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
Education
Masters of Health Administration - Health Administration
University of Phoenix
Phoenix, AZCertificate in Healthcare Management - Healthcare Management
Leading Age Leadership Academy
Columbus, OHExecutive Business Education - Business Management
The Ohio State University
Columbus, OHBachelor of Arts - Social Services; Psychology/Healthcare
Urbana University
Urbana, OHSkills
- Fiscal management
- Negotiation
- Conflict resolution
- Public relations
- Strategic planning
- Analytic/problem solving
- Computer technology
- Executive Leadership
- HIPAA Compliance
- Clinical management
- Denovo experience
- Six Sigma trained
- Process Improvement/Project Management
Accomplishments
- Chair of the Central Ohio Healthcare Coalition, this is a grant through the State of Ohio working with EMA, Public Health, Hospice, Law Enforcement, Hospitals, Fire Departments, Healthcare Facilities, Behavioral Health, Red Cross, and a multitude of other organizations within the region
- Completed AIT
- Best Home Care Provider of Choice Recipient
- Graduate of the Leadership Academy of Healthcare Leaders
- Executive Leadership
Personal Information
- Willing To Relocate: True
- Authorized To Work In The US: True
Timeline
Senior Clinic Manager
Community Medical Services
07.2023 - Current
Healthcare Consultant
Pinnacle Consulting
05.2015 - Current
Regional Director of Operations
Star Home Health Services
07.2010 - 06.2023
Executive Director
The Ohio Eastern Star Home
07.2001 - 07.2010
Regional Human Resource Manager
HCR Manor Care
04.1998 - 06.2001
Masters of Health Administration - Health Administration
University of Phoenix
Certificate in Healthcare Management - Healthcare Management
Leading Age Leadership Academy
Executive Business Education - Business Management
The Ohio State University
Bachelor of Arts - Social Services; Psychology/Healthcare
Urbana University
Similar Profiles
Jamesia FullumJamesia Fullum
Dosing Nurse at Community Medical ServicesDosing Nurse at Community Medical Services
Teresa Elliott RNTeresa Elliott RN
Staff RN, PRN at Community Medical ServicesStaff RN, PRN at Community Medical Services
Dave BockDave Bock
Public Safety Liason at Community Medical ServicesPublic Safety Liason at Community Medical Services