Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cindy Black

Cindy Black

Lafayette,IN

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Overview

10
10
years of professional experience

Work History

Underwriting Associate

Carvana
Lafayette, IN
09.2021 - Current
  • Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
  • Contacted borrowers to gather additional information.
  • Responded to customer requests via telephone and email and effectively answered questions and inquiries.
  • Copied, logged and scanned supporting documentation and placed all information in client files.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Team Leader

BMV
Lafayette, IN
02.2019 - 09.2021
  • Troubleshooting escalated employee and customer issues in a timely manner
  • Improved team performance by training employees in new techniques and monitoring daily activities
  • Collaborated alongside Assistant Branch Manager and Branch Manager to train, develop, and mentor.
  • Coordinated schedules for our branch
  • Ensured all staff is conducting their work in a polite and friendly manner while being mindful of timeliness
  • Aided Customer Service Representatives in the resolution of escalated customer complaints
  • Provided relief and support to front line operations as needed
  • Managed scheduling for skills and knowledge testing appointments
  • Submitted daily reports of all cash balances and deposits
  • Securing bank deposits and change orders
  • Check transactions to ensure accuracy, timeliness, and proper accounting
  • Facilitated the daily opening and closing of the branch
  • Serving as the technical resource for all transactions, policies, and procedures
  • Managing the Self Service Kiosk and restocking with funds.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Participated in cross-functional team-building activities.
  • Positioned as go-to person for up to 14 staff members, troubleshooting complex administrative and training issues promptly.

Customer Service Rep

BMV
Lafayette, IN
06.2017 - 02.2019
  • Conducting customer transactions in a timely and respectful manner
  • Completing records and submitting reports on all daily trial cash balances
  • Completing required time-sheets, logs, and administrative support documents, as required
  • Working as a team with co-workers to best ensure a quality work environment
  • Followed up with customers to offer additional support and check resolution satisfaction
  • Maintained customer satisfaction by addressing customer needs and resolving concerns
  • Anticipated needs and resolved problems to keep customers happy

Paraprofessional

Tippecanoe School Corporation/Klondike Elementary
West Lafayette, IN
01.2015 - 06.2017
  • Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Prepared instruction materials, constructed bulletin boards and set up work areas.
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Reported on student progress, behavior and social skills to parents.
  • Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Implemented practice exercises and used repetition, enabling students to grasp new concepts quickly.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Handed out classroom materials, like pencils, paper and crayons.
  • Graded tests and papers and recorded grades for teaching staff.
  • Maintained head count and attendance sheets.
  • Prepared reports and paperwork for parent-teacher conferences.

Cafeteria Worker

Tippecanoe School Corporation/Klondike Elementary
West Lafayette, IN
04.2012 - 12.2014
  • Served food according to temperature, safety, and presentation guidelines.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events.
  • Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Received and stored incoming supplies according to procedures.
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Prepared ingredients and recipe components ahead of time.
  • Tracked meal purchases and accepted payments at cash register.
  • Checked dining area supplies of linens, wrapped silverware and replenished low stock.
  • Cleaned and sanitized surfaces, tools, and equipment.

Education

High School Diploma -

Mesquite High School
Mesquite, TX
05.2005

Skills

  • Onboarding and Orientation
  • Overseeing Daily Activities
  • Coaching and Mentoring
  • Evaluating Employee Work
  • Staff Training
  • Cash Register Operations
  • Verbal and Written Communication
  • Giving Constructive Feedback
  • Issue Resolution
  • Analytical Thinking
  • Work Planning and Prioritization
  • Attention to Detail
  • Teamwork and Collaboration
  • Performance Evaluations

Timeline

Underwriting Associate

Carvana
09.2021 - Current

Team Leader

BMV
02.2019 - 09.2021

Customer Service Rep

BMV
06.2017 - 02.2019

Paraprofessional

Tippecanoe School Corporation/Klondike Elementary
01.2015 - 06.2017

Cafeteria Worker

Tippecanoe School Corporation/Klondike Elementary
04.2012 - 12.2014

High School Diploma -

Mesquite High School

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Cindy Black