Cindy Black
West Lafayette,IN
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Purdue University
06.2022 - Current
- Managing expense reports for specialist staff members, ensuring accurate documentation of spending for budgeting purposes.
- Executing record filing system to improve document organization and management.
- Optimizing calendar management for specialists by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Interacting with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions.
- Enhancing office efficiency by streamlining administrative processes and implementing organizational systems.
- Supporting specialist staff by scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Promoting a positive work environment through effective communication skills and fostering professional colleague relationships.
- Receiving and sorting incoming mail and packages to record, dispatch, or distribute to correct recipients.
- Maintaining confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answering phones and email correspondences and handling incoming and outgoing mail and faxes.
- Self-motivated, with a strong sense of personal responsibility.
- Using strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrating strong organizational and time management skills while managing multiple projects.
- Developing and maintaining courteous and effective working relationships.
- Participating in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
Underwriting Associate
Carvana
09.2021 - 06.2022
- Reviewed credit reports, financial statements and transactions to verify accuracy and completeness.
- Contacted borrowers to gather additional information.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Team Leader
Bureau Of Motor Vehicles
02.2019 - 09.2021
- Troubleshooting escalated employee and customer issues in a timely manner
- Improved team performance by training employees in new techniques and monitoring daily activities
- Collaborated alongside Assistant Branch Manager and Branch Manager to train, develop, and mentor.
- Coordinated schedules for our branch
- Ensured all staff conducted their work in a polite and friendly manner while being mindful of timeliness
- Aided Customer Service Representatives in the resolution of escalated customer complaints
- Provided relief and support to front-line operations as needed
- Submitted daily reports of all cash balances and deposits
- Securing bank deposits and change orders
- Check transactions to ensure accuracy, timeliness, and proper accounting.
- Facilitated the daily opening and closing of the branch
- Serving as the technical resource for all transactions, policies, and procedures
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Participated in cross-functional team-building activities.
- Positioned as the go-to person for up to 14 staff members, promptly troubleshooting complex administrative and training issues.
Customer Service Rep
Bureau Of Motor Vehicles
06.2017 - 02.2019
- Conducting customer transactions in a timely and respectful manner
- Completing records and submitting reports on all daily trial cash balances
- Completing required time-sheets, logs, and administrative support documents, as required
- Working as a team with co-workers to best ensure a quality work environment
- Followed up with customers to offer additional support and check resolution satisfaction
- Maintained customer satisfaction by addressing customer needs and resolving concerns
- Anticipated needs and resolved problems to keep customers happy
Paraprofessional
Tippecanoe School Corporation/Klondike Elementary
01.2015 - 06.2017
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Monitored students on field trips, handling roll call and group movement to keep youths safe in public settings.
- Graded tests and papers and recorded grades for teaching staff.
Cafeteria Worker
Tippecanoe School Corporation Klondike Elementary
04.2012 - 12.2014
- Served food according to temperature, safety, and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to the kitchen to help the team stay on top of cleaning.
- Received and stored incoming supplies according to procedures.
- Tracked meal purchases and accepted payments at the cash register.
Education
Bachelor of Science - Business Administration
Purdue University Global
West Lafayette06.2027
High School Diploma -
Mesquite High School
Mesquite, TX05.2005
Skills
- Onboarding and Orientation
- Overseeing Daily Activities
- File Organization
- Travel Coordination
- Records administration
- Staff Training
- Verbal and Written Communication
- Issue Resolution
- Analytical Thinking
- Work Planning and Prioritization
- Attention to Detail
- Teamwork and Collaboration
- Computer Skills
- Computer Proficiency
- Spreadsheets
Accomplishments
Awarded "Employee of the Year" for delivering outstanding administrative support. - 2018 Bureau of Motor Vehicles.
Timeline
Administrative Assistant
Purdue University
06.2022 - Current
Underwriting Associate
Carvana
09.2021 - 06.2022
Team Leader
Bureau Of Motor Vehicles
02.2019 - 09.2021
Customer Service Rep
Bureau Of Motor Vehicles
06.2017 - 02.2019
Paraprofessional
Tippecanoe School Corporation/Klondike Elementary
01.2015 - 06.2017
Cafeteria Worker
Tippecanoe School Corporation Klondike Elementary
04.2012 - 12.2014
Bachelor of Science - Business Administration
Purdue University Global
High School Diploma -
Mesquite High School
Similar Profiles
Bahiyyih BakerBahiyyih Baker
Senior Test Administrator at Purdue Testing Services, Purdue UniversitySenior Test Administrator at Purdue Testing Services, Purdue University
Kurtis BarnettKurtis Barnett
Lead Custodian at Purdue UniversityLead Custodian at Purdue University
Keller MaherKeller Maher
Researcher at Purdue UniversityResearcher at Purdue University
Tayla KoenigTayla Koenig
Front Desk Attendant at Purdue UniversityFront Desk Attendant at Purdue University
Grey CusterGrey Custer
Head Summer Camp Counselor at YMCA of Greater MichianaHead Summer Camp Counselor at YMCA of Greater Michiana