Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Bockrath

Miamisburg

Summary

Dynamic professional with a proven track record at Burger King for enhancing operational efficiency and fostering workforce development. Skilled in defensive driving techniques and critical thinking, I excel in managing customer needs and mentoring teams. Achieved significant improvements in customer satisfaction and sales, demonstrating strong multitasking abilities and cultural sensitivity.

Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

19
19
years of professional experience

Work History

Driver Instructor

Capabilities
05.2024 - Current
  • Assisted students in overcoming nervousness or anxiety related to driving by providing encouragement and reassurance throughout the learning process.
  • Reduced the number of accidents involving novice drivers under my instruction through rigorous emphasis on safe driving practices.
  • Collaborated with other instructors to share best practices and develop new teaching methods for better results.
  • Utilized advanced technology such as GPS systems and driver-assist features in lessons to familiarize students with modern tools available in vehicles today.

Community Consultant

Capabilities
07.2022 - Current
  • Engaged clients in health-related activities to enhance overall well-being.
  • Targeted community activities for clients to become for independent.
  • Developed and implemented training classes to educate clients.
  • Transported or accompanied clients to different community activities.
  • Built partnership's with agencies to service and enhance independence in our clients.
  • Provided guidance and support to individuals.
  • Educated people and promoted social skills.

General Manager

Burger King
05.2007 - 05.2022
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.

Sales Support Associate

Berry Network
05.2006 - 08.2013
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
  • Assisted in achieving sales targets through effective coordination with the sales team.
  • Researched system for customer inquiries, product descriptions, and specifications.
  • Expedited quote generation by maintaining an updated database of product offerings and pricing information.
  • Assisted sellers with platform requirements for renewals and upgrades.
  • Optimized inventory management, monitoring stock levels, and coordinating product replenishment as needed.
  • Monitored competitor activities, keeping the sales team informed about changing market dynamics-enhancing overall competitiveness within the industry.
  • Developed, implemented and maintained filing systems for confidential client records.
  • Successfully managed multiple projects simultaneously while maintaining attention to detail throughout all tasks.
  • Boosted customer satisfaction by providing timely and accurate sales support services.
  • Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
  • Prepared and presented sales reports and customer profiles to upper management.
  • Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
  • Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
  • Enhanced team productivity by streamlining sales support processes and procedures.
  • Fulfilled ad-hoc administrative duties as required which contributed towards overall operational efficiency within the workplace.
  • Contributed to increased revenue growth through diligent follow-up on potential leads and opportunities.
  • Issued credits for contested returns, shipping fees and damaged merchandise.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

Education

High School Diploma -

Ft Loramie High School
Fort Loramie, OH
05-1998

Skills

  • Professionalism and punctuality
  • Critical thinking
  • Customer Service-oriented
  • Defensive driving techniques
  • Decision making aptitude
  • Adaptive teaching methods
  • Cultural sensitivity
  • Managing customer needs
  • Maintaining compliance
  • Time management
  • Problem-solving
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Student mentoring
  • Workforce development

Timeline

Driver Instructor

Capabilities
05.2024 - Current

Community Consultant

Capabilities
07.2022 - Current

General Manager

Burger King
05.2007 - 05.2022

Sales Support Associate

Berry Network
05.2006 - 08.2013

High School Diploma -

Ft Loramie High School

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Cindy Bockrath