Summary
Overview
Work History
Education
Skills
Timeline
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Cindy Bolanos

Frederick,MD

Summary

Dynamic Department Manager at Giant Food Stores with a proven track record in enhancing operational efficiency and customer satisfaction. Skilled in staff management and strategic planning, I successfully implemented process improvements that reduced waste and elevated team performance. Adept at fostering relationships with vendors, driving cost-effective solutions, and leading diverse teams to exceed performance targets.

Overview

21
21
years of professional experience

Work History

Department Manager

Giant Food Stores
04.2023 - Current
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Implemented continuous process improvements to elevate customer satisfaction.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
  • Led a team of professionals to consistently achieve or exceed performance targets.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed and executed innovative promotions, driving increased foot traffic and sales.
  • Initiated sustainability program, reducing waste and promoting environmentally friendly practices within department.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Cultivated strong relationships with key stakeholders, ensuring support for departmental initiatives and goals.
  • Conducted competitive analysis to identify market trends, informing strategic planning and decision-making.
  • Implemented customer feedback mechanisms, leading to significant improvements in product offerings and service quality.
  • Improved operational efficiency with introduction of cutting-edge technology solutions.
  • Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, impacting bottom line positively.
  • Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Led cross-functional teams in high-priority projects, ensuring successful outcomes within tight deadlines.
  • Enhanced team productivity by implementing streamlined workflow processes.
  • Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.

Education

General Studies

Winston Churchill
Potomac, MD
06.2000

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Decision-making
  • Customer engagement
  • Safety and security
  • Goals and performance
  • Retail management
  • Flexible schedule
  • Work planning and organization
  • Personnel training and development
  • Staff development
  • Coaching and mentoring
  • Loss prevention
  • Sales reporting
  • Training and development
  • Order management
  • Sales expertise
  • Relationship building and management
  • Order processing
  • Employee scheduling
  • Conflict de-escalation
  • Scheduling
  • Product restocking
  • Motivational leadership
  • Workflow coordination
  • Staff hiring and retention
  • Employee management
  • Employee performance evaluation
  • Operations management
  • Recruiting and hiring
  • Budget management
  • Strategies and goals
  • Vendor relationship management
  • Systems and software expertise
  • Personnel management
  • Workforce planning
  • Emergency response
  • Performance management
  • Rules and regulations
  • Strategic planning
  • Operations
  • Policy development
  • Vendor management
  • Innovation skills
  • Lean management
  • Cost planning
  • Regulatory standards
  • Business development and planning
  • Logistics planning
  • POS software
  • Database management
  • QA
  • Resource coordination
  • Consensus building
  • Time management
  • Adaptability and flexibility
  • Verbal and written communication
  • Team building

Timeline

Department Manager

Giant Food Stores
04.2023 - Current

General Studies

Winston Churchill

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Cindy Bolanos