Cindy Borer
Batavia,OH
Summary
At Meinking's Towing, I leveraged my expertise in dispatch software and critical thinking to enhance dispatch department efficiency and customer satisfaction. Skilled in service coordination and problem-solving, I developed strategies that significantly improved operational workflows, demonstrating a proactive approach to meeting complex challenges and ensuring safety compliance.
Overview
25
25
years of professional experience
Work History
Dispatcher
Meinking's Towing
Cincinnati, OH
09.1999 - Current
- Ensured compliance with safety regulations and company policies.
- Addressed questions, problems or requests for service or equipment.
- Prepared daily work and run schedules.
- Participated in team meetings discussing changes in procedures or processes.
- Developed strategies for improving efficiency within the dispatch department.
- Verified driver credentials prior to assigning them a route or task.
- Kept detailed and updated records of calls in physical and electronic databases.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Relayed work orders, messages or information using telephones or two-way radios.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Updated records of driver locations, delays, and cancellations.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Provided timely updates to customers regarding their tow requests.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Managed daily delivery and work schedules to maximize coverage.
- Resolved customer complaints related to service issues or delays.
- Received and dispatched calls for emergency services.
- Completed day-to-day duties accurately and efficiently.
Education
GED -
Norwood High School
Cincinnati, OH05-2011
Skills
- Driver communication
- Service planning
- Dispatch software
- Tracking systems
- Route planning
- Updating logs
- Map reading
- Critical thinker
- Customer service
- Service coordination
- Prioritizing calls
- Adjusting routes
- Traffic monitoring
- Problem-solving
- Multitasking and organization
- Dispatching procedures
- Schedule coordination
- Decision-making
- Verbal and written communication
- Time management
- Attention to detail
- Data entry
- Equipment management
References
References available upon request.
Timeline
Dispatcher
Meinking's Towing
09.1999 - Current
GED -
Norwood High School
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