Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cindy Borges

Old Bridge,NJ

Summary

School receptionist with history of working effectively with teachers, administrators, students and parents. Knowledgeable about school system policies, educational principles and administrative support needs.

Overview

12
12
years of professional experience

Work History

School Secretary

Kent Place School
12.2022 - Current
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to teachers, faculty and staff by copying, faxing, and filing documents.
  • Corresponded with staff through email or phone.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and parents professionally and provided friendly, knowledgeable assistance.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Documented attendance, grades and test scores to update permanent records.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Assisted coworkers and staff members with special tasks on daily basis.

Medical Call Center Representative

Igea Brain & Spine
09.2018 - 09.2022
  • Answered large volume of Inbound patient calls every day with positive attitude and focus on patient satisfaction.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Followed up with patients to reschedule missed appointments.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.


Front Desk Receptionist

Women’s Healthcare Imaging
06.2017 - 07.2018
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Medical Front Office Receptionist

Rutgers University
06.2012 - 06.2017
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Checked patient insurance, demographic, and health history to keep information current.

Education

Currently In School - Medical Insurance Billing/Coding

Penn Foster
Online
01.2024

Associate of Arts - Liberal Arts And General Studies

Essex County College
Newark, NJ
01.2006

Skills

  • Scheduling
  • Technical Support
  • Clerical Support
  • Project Coordination
  • Data Entry
  • Administrative Support
  • Multi-Line Telephone Operation
  • Professional Demeanor
  • Organization Skills
  • Calendar Management

Timeline

School Secretary

Kent Place School
12.2022 - Current

Medical Call Center Representative

Igea Brain & Spine
09.2018 - 09.2022

Front Desk Receptionist

Women’s Healthcare Imaging
06.2017 - 07.2018

Medical Front Office Receptionist

Rutgers University
06.2012 - 06.2017

Currently In School - Medical Insurance Billing/Coding

Penn Foster

Associate of Arts - Liberal Arts And General Studies

Essex County College

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Cindy Borges