Summary
Overview
Work History
Education
Skills
reading
Languages
Timeline
Generic

Cindy Borrego

Summary

Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

12
12
years of professional experience

Work History

Retail Associate

Ross Dress For Less
06.2018 - Current
  • Maintained clean sales floor and straightened and faced merchandise.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered questions about store policies and addressed customer concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Processed and packaged stock items for customer purchases.
  • Consistently lifted materials weighing as much as 35lb to 45lb pounds.
  • Evaluated incoming shipments for quality issues and processed unacceptable materials for return.

Shift Leader

Taco Cabana
01.2015 - 08.2017
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Cashier

Taco Cabana
04.2011 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

Associate Degree in Medical Assistant -

Anamarc College
El Paso, TX
09.2015

High School Diploma -

El Paso Community College
El Paso, TX
06.2012

High School Diploma -

Bowie High School
El Paso, TX
06.2009

Skills

  • Retail Knowledge
  • Shelf Recovery
  • Merchandise Recommendations
  • Customer Traffic Management
  • Safety and Cleanliness Standards
  • Team Cooperation
  • Retail Objectives
  • Retail Effectiveness

reading

read novels and fiction books

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Retail Associate

Ross Dress For Less
06.2018 - Current

Shift Leader

Taco Cabana
01.2015 - 08.2017

Cashier

Taco Cabana
04.2011 - 05.2014

Associate Degree in Medical Assistant -

Anamarc College

High School Diploma -

El Paso Community College

High School Diploma -

Bowie High School

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Cindy Borrego